About Spoke Founded in 2016, Spoke is the only approved low-code platform for Twilio’s 235,000 Enterprise Customers and 9 Million Developers. Companies of every size and industry are using Spoke to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a unified way. We build solutions that can revolutionize companies.
Join Spoke and discover a future of new opportunities.
What we do Spoke provides integrated communication apps, features, and APIs for Twilio, that save months of developer time and cost.
Twilio Customers use Spoke to replace traditional PBX and cloud phone systems with a flexible alternative on Twilio that they control.
Twilio Contact Center Customers use Spoke to connect calls, conversations, and context between contact center agents in Twilio Flex and the rest of the business - without the need for a Telco or traditional phone system.
Developers Building On Twilio accelerate projects without building everything, using Spoke’s ready-to-use Apps, Features and APIs for Twilio.
With Spoke, customers can now build and deploy the “last-mile” on Twilio without any specialist skills, heavy lifting, or ongoing maintenance.
Purpose of the role Spoke provides communications freedom for innovative companies that have complex customer journeys. Powered by Twilio, Spoke ensures that companies are never locked into a one-size-fits-all solution ever again.
The Solution Sales Specialist is a strategic thinker and proactive problem solver who helps accelerate deals by unblocking sales and technical roadblocks. They speak from a customer and use-case perspective and work well with non-technical customer stakeholders and partners, yet possess a technical understanding in related areas such as VoIP, Unified Communications, Contact Centers, IP telephony, and APIs.
- UC/CC/UCaaS/CCaaS Expert - Extensive demonstrated sales experience in VoIP, Unified Communications, Contact Centers, IP telephony.
- Technical Competency - Can talk to and understand the technical components, terms, and relationships of how voice communication stacks, software development APIs, and cloud software works.
- Strategic Opportunity Sales Lead - Strategic thinker throughout the pursuit sales cycle; removes blockers, challenges the status quo, unblocks design/technical stalemates, and brings clarity from ambiguity displaying a growth mindset.
- Technical Team Collaborator - Collaborates with Spoke’s engineering team, co-sell partners, and Twilio teams to design and demonstrate a solution that maps business value with the end-to-end business transformation needs of the customer.
- Customer-centric Solution Designer - Employs Design Thinking principles centered on customer business outcomes.
- Differentiated & Business Value / Outcome-driven Demonstrator - Expert in demonstrating solution capabilities and associated business value addressing customer business decision maker persona needs/pains.
What you’ll do
- Work with customers, Twilio, and partners to undertake requirements discovery and create a shared buying vision of the solution.
- Design customer-centric solutions aligned with the customer business requirements using Spoke and Twilio products resulting in delivering new value in the customer's digital transformation journey.
- Deliver customer-centric demonstrations that emphasize to the customer the business value aligned to the designed solution.
- Develop bid responses and envision solutions using Spoke and Twilio in collaboration with the Spoke engineering and Twilio account teams.
- Design and implement customer proof of concept environments that validate the customers user stories.
- Work with the Customer Success team on deployment programs to ensure the project milestones align with the customers' agreed key performance indicators.
- Enable partners to sell, deploy and manage their direct customers successfully.
What you’ll bring - Success working with customers/stakeholders in sales or presales engagements related to UC/CC/UCaaS/CCaaS/VoIP solutions.
- Driving and designing a solution strategy as part of the overall opportunity lifecycle.
- Extensive collaboration with engineering teams designing UCaaS / Contact Center solutions.
- Demonstrated capability in managing multiple vendors and partner stakeholders that supports the positive development of partner relations resulting in key customer wins.
- Proven success demonstrating differentiated solution value and competitive advantage.
- Delivering customer-facing technical demonstrations to enterprise decision makers.
- Business value selling methodologies and practices mapped to customer pains to uncover customers’ stated and unstated needs.
- Excellent presentation and communications skills across various customer stakeholders; experienced storyteller.
- Customer-centric mindset with a demonstrated passion for delivering customer value.
- Ability to bring innovative technical solution ideas to customer business problems.
- Experienced problem solver able to thrive in a fast-paced environment.
Location - This is a US-based role
- Remote working ok
- Some travel may be required
