Senior Product Manager

Founded in 2016, Spoke is the only approved low-code platform for Twilio’s 235,000 Enterprise Customers and 9 Million Developers. Companies of every size and industry are using Spoke to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a unified way. We build solutions that can revolutionize companies.

Join Spoke and discover a future of new opportunities.

Spoke provides integrated communication apps, features, and APIs for Twilio, that save months and months of developer time and cost.

Twilio Customers use Spoke to replace traditional PBX and cloud phone systems with a flexible alternative on Twilio that they control.

Twilio Contact Center Customers use Spoke to connect calls, conversations, and context between contact center agents in Twilio Flex and the rest of the business - without need for a Telco or traditional phone system.

Developers Building On Twilio accelerate projects without building everything, using Spoke’s ready-to-use Apps, Features and APIs for Twilio.

With Spoke, customers and developers can now build and deploy the “last-mile” on Twilio, without any specialist skills, heavy lifting, or ongoing maintenance.

We’ve been running fast, building and selling for over five years, growing customers, features and partnerships non stop. In 2022 and beyond we are working closely with Twilio and their go to market team to bring Spoke to mid market and enterprise customers around the world.

As we take the next step on our journey, we are looking for a Senior Product Manager to help ensure we are focussed on the right things at the right time.

In this role you will work closely with the CEO, CTO and engineering leadership to ensure “the right things are being built at the right time”.

You will be ruthless at prioritizing work, balancing the needs of customers and stakeholders, while at the same time being able to explain your rationale.

You will be communicating vision, direction and feature scope to the engineering teams, and on a daily basis work closely with the teams to provide the support needed for them to effectively achieve their goals.

• Work with the CEO and CTO to define, refine and shape the product vision, road-map and growth opportunities
• Plan and ruthlessly prioritize product backlog, balancing work across new feature delivery, expansion of existing features, platform work to support growth, scale and new capabilities, and maintenance of existing features.
• Work with customers and partners and research the market to understand gaps in existing capability
• Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy
• Provide backlog management and elaboration of user stories.
• Provide vision, product direction and context to the engineering teams and other stakeholders; actively ensuring the engineering team can effectively schedule and prioritize their work
• Work closely with engineering leadership, ensuring that planned features are feasible and ensuring platform capabilities are planned to support new functionality
• Work closely with engineering leadership to define iteration planning and delivery, ensuring that the engineering teams always have an adequately groomed backlog with well defined and prioritized tasks.
• Lead the planning of product releases and set the expectation for delivery of new functionality

• Previous working experience as a Product Manager in B2B SaaS for 3+ years
• Background in software development or technical roles.
• In-depth knowledge of Agile process and principles
• Outstanding communication, presentation and leadership skills
• Excellent organizational and time management skills
• Sharp analytical and problem-solving skills
• Attention to detail
  

• Experience with telephony / voice applications.
• Good understanding of / willingness to learn telephony / SIP.
• You have experience working in a compliant environment (SOC 2, HIPAA, GDPR).

• Remote, working in NZ timezone

• Flexible remote working
• Health Insurance and Wellness initiatives
• Employee Share Options
• Promote from within and cross functional training