Customer Support Agent (Remote)

Why Join Us?

SocialTech is a product IT company where we recreated the venture capital world. As a venture builder, we kick off and run startups with a focus on analytics, data and machine learning.

We are loud about our business: Eight projects, millions of users around the world and a strong team of more than 400 professionals with deep expertise and ambitious goals. Our people are the most valuable asset, so we strive to build businesses together with top talents on the market.

But behind the scenes is the company's enormous support of our state, especially as the war began. As the IT leader, we use our expertise to fight the enemy. SocialTech also created the team responsible for providing The Armed Forces of Ukraine and volunteers with necessary ammunition and humanitarian aid.

If you have a desire to create breakthrough projects and share our values, we will be happy to see you in the SocialTech team!

Product: Our team is now building a live-streaming platform. The next stage is scaling. By the end of this year, we plan to hit the TOP 100 companies with the highest marketing budgets in Ukraine. Our aim for the next year is TOP 5.

Opportunity: We are looking for a detail-oriented Customer Support Specialist to join our Support Team. Customer Support Specialist role is all about ensuring our users and content creators have the best possible experience and keeping our online community safe. You will also work with our Supply Operations, Product and Engineering teams to share and implement customer feedback that will skyrocket our business.

You will:
— Identify user needs and effectively resolve customer issues via emails and chats including billing requests;
— Quickly troubleshoot the technical issues by using internal databases, effective workarounds, and solutions provided by the engineering teams;
— Review live content and enforce policy decisions related to content;
— Ensure customer support excellence through strong performance management of KPIs;
— Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.You have:
— Fluent command of the English language is a must;
— Experience in a customer-focused environment;
— Quick learner with analytical skills;
— Good communication and collaboration skills, a true team player;
— Ability to abstract problems and find solutions proactively;
— Self-driven, with a strong sense of ownership;
— Ability to work under minimal supervision with a track record of exceeding targets, KPI’s SLAs in a fast-paced and changing environment;— Flexibility and willingness to support various projects as needed.Benefits:
— It is a unique opportunity to foster your growth and development;
— Flexible schedule (morning/evening/night shifts);
— Fully remote working model;
— Medical insurance after trial period.We look forward to you joining us! So do not hesitate to apply!