Technical Support Specialist II

Energised by solving problems and providing outstanding support? There's never been a better time to join Smartsheet! As a Technical Support Specialist II, you will report to one of our UK-based Support Team Managers and work with team members across the globe. Your responsibilities will include delivering support to our customers, maintaining high service standards, and contributing to team projects.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organisations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

You can work remotely within the UK.

You Will:

• Become Smartsheet Product Certified and handle customer cases over email, phone, and chat.
• Aim to exceed performance goals in areas like customer satisfaction, quality assurance, and attendance.
• Partner with leaders to achieve goals.
• Become an expert in a specific product area and deliver 1:1 live training to customers.
• Contribute to team projects.
• Give and receive thoughtful feedback on team processes and leadership.
• Perform other responsibilities as assigned.

You Have:

• Fluent in English, verbal and written.
• Excellent phone manner and strong writing skills.
• Experience in a customer-facing role.
• Technical support experience in a SaaS environment.
• Legally eligible to work in the UK on an ongoing basis.

Perks & Benefits:

• Employer-paid Private Medical and Dental, additional cost for family members
• Lucrative Employee Stock Purchase Program (15% discount)
• Monthly contributions toward your pension
• Monthly stipend to support your work and productivity
• 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership, salary sacrifice options and your own personal Smartsheet account.
• Teleworking options from any registered location in the UK (role specific)

About Smartsheet:

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, the company delivers a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business out omes. Smartsheet went public on the New York Stock Exchange in April 2018 and currently enables collaboration, better decision making, and accelerated innovation for over 76,000 domain-based customers in 190 countries, including 96 of the Fortune 100.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Japan, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative—join us!