Product Operations and Strategy Manager - Remote

Skilljar is seeking a Product Operations and Strategy Manager to join our fast-growing company in a high visibility, internal advisory team. You will be responsible for translating strategy to operations by leading the analysis, evaluation, and delivery of strategic and operational initiatives that achieve key product and business outcomes. This role is best for a versatile person who is comfortable defining and framing new problems and conducting disciplined analysis that results in practical insights. A typical day may look like:

• In the morning, you solve a thorny business problem by analyzing product usage and sales data. This is followed by gaining alignment with Product and Engineering leaders on an operational process improvement.
• In the afternoon, you lead a go-to-market initiative update with Sales, Marketing, and Customer Success. You close the day meeting with leadership to align on scope for the next critical initiative you will lead.

Founded in Seattle WA, Skilljar is now operating remotely with employees (affectionately called Skillets) based across the United States. This is an exciting opportunity to join a rapidly growing Series B company with Fortune 1000 and mid-market customers! Our customers have educated 4M+ users and conducted 100M+ online lessons in self-paced and virtual live sessions. They have realized a 30%+ increase in product adoption within 30 days of training, 150%+ higher ARR on trained accounts, 30%+ improved internal team productivity, and 30%+ reduction in “how-to” support tickets.

We believe that education is the key to unlocking technology’s benefits for everyone. Our journey started when our co-founders - Sandi and Jason - saw that companies were developing products with great potential, but users were struggling to put these products to work. Product education was the missing link and legacy tools were frustrating users.

We’ve built the leading customer education platform in the world. Asana, Cisco, Intercom, LinkedIn, Slack, Liberty Mutual, Qualtrics, Tableau, U-Haul, Verizon, Zenefits, and more use Skilljar to accelerate product adoption and increase user retention at scale. We are backed by top-tier investors, including Insight Partners, Mayfield, Shasta Ventures, and Trilogy Equity Partners. Our customers rave about us because we are passionate about helping them transform their users into product specialists and evangelists.

In this role, you will:

• Partner and collaborate with senior leaders across Product, Engineering, Marketing, Sales, Customer Success, and Finance to identify, define, and explore strategic opportunities and initiatives
• Lead strategic cross-functional initiatives across a wide range of teams and collaborators (including C-Level), ensuring alignment throughout, making adjustments as needed, and driving progress to ensure objectives are met.
• Deeply understand Skilljar and our customers, our strategy and operating performance, and be on top of the latest market developments that are relevant for Skilljar products.
• Improve product planning by developing data-informed customer insights and recommendations, driving win/loss and competitive analyses, and leading product partnerships as needed.
• Scale operational excellence by defining operating structures and processes, analyzing and understanding performance, and enabling go-to-market teams in partnership and alignment across functions.

• 4+ years of demonstrated ability in business operations (BizOps), product management, product operations, management consulting, or similar experience.
• Experience in a top management consulting firm is highly preferred. Experience at a high-growth B2B SaaS startup is a plus.
• Ability to define and frame complex problems and insights into simple and understandable recommendations, as well as the ability to conduct focused and thorough analysis that leads to useful insights.
• Proven understanding of or willingness to learn agile product development and tools, SaaS, SQL, and partnership strategy.
• Excellent interpersonal and communication skills with internal and external audiences at various seniority levels and functions (including CEO).
• Bachelor's degree required. A BS or higher degree in business or technical field is strongly preferred but not required. A top-tier MBA is helpful.
• US work authorization and criminal background check are required.
• This role can be remote anywhere in the US, preferably in AZ, CA, CO, FL, GA, ID, NC, OR, TX, UT, and WA.

We are curious, dedicated Skillets with entrepreneurial drive and a passion for education. Our values are Customer Focus, Learn and Adapt, Ownership, Get Stuff Done, Healthy Dialogue, and Team Mindset. Learn more at https://www.skilljar.com/about/

• Comprehensive Medical Coverage: Skilljar pays 100% of our employee premiums for medical, dental, vision, disability, and life insurance. (PTO and family leave)
• Flexible Time Off: We believe in a healthy work/life balance and trust our employees to take the time off they need to bring their A-game to work.
• Benefits Package: Skilljar employees receive a monthly technology reimbursement for remote work, 401K savings plan, stock options, and access to an Employee Assistance Program.
• Inclusive Culture: We are intentional about creating a culture that is fun and inclusive. Join us for Fun Committee events, trivia nights, Bingo, and more!