General Manager, Sales

Founded in 1985, SelectQuote (NYSE: SLQT) provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.

Job Summary: The General Manager, Sales is a large people leader role responsible for managing and developing a high performing sales team that achieves company objectives, ensures customer satisfaction, reinforces and coaches uniform company sales techniques and ensures that all company policies and procedures are adhered to. A key aspect of the role is to ensure there’s a high level of communication with colleagues on all critical company communication as well as to provide a conduit for leadership & agent feedback with management.

Supervisory Responsibilities:

This position has supervisory responsibilities

Duties/Responsibilities:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Manages, develops, coaches and motivates a team to achieve specialty KPIs, along with Production, Customer Experience, Compliance and Quality targets
• Accountable for performance of multiple specialty teams, across multiple locations
• Continually monitors, evaluates and revises strategy for the specialty team supported
• Keeps updated on contact center and Medicare industry trends, products, etc.
• Monitors calls and assigned team activities to ensure service, quality and productivity standards are met
• Ensures team adheres and is aware of changing rules and regulations pertaining to the contact center & Medicare industry
• Responsible for profitable growth for the channel to exceed established goals and objectives
• Ensures compliance to Contact Center policies and procedures
• Enforces adherence to budget
• Supports the implementation of company policies, procedures and practices
• Monitors productivity and performance effectiveness through call observations
• Participates in the selection, placement and training of new staff members. Develops, assesses and evaluates Employee performance, prepares appropriate action plans and conducts performance reviews
• Maximizes productivity by coaching staff to achieve set department goals
• Ensures ongoing development and training of staff and assists with training and development efforts
• Coaches staff to develop a solid knowledge of a wide variety of products and services
• Continues to enhance reward and recognition programs
• Works with other internal partner groups to resolve escalated Customer issues
• Participates on committees and project teams to include product offerings and changes, policy, risk, marketing, etc.
• Manages budget for designated teams within the region
• Ensures the region regularly meets and exceeds company sales targets
• Establishes the regional sales culture
• Oversees the development of both managers and agents in the region
• Develops and encourages team building and employee career development through face-to-face coaching, mentoring, motivation and leadership
• Works closely with Sales & Training Managers on implementation of effective sales scripts, sales techniques and workflow processes.
• Participates in the initial hiring process (i.e. face-to-face and phone interviews)
• Ensures all company policies and procedures are consistently adhered to
• Other duties as assigned

Required Skills/Abilities:

• Results and performance driven; ability to achieve stated team revenue & profitability targets
• Excellent managing, coaching and teaching skills
• Excellent interpersonal and written communication skills
• Excellent motivational skills & competitive to exceed goals
• Works well under pressure in a fast-paced and changing environment
• Strong organizational and time management skills
• Must be able to have thorough knowledge and comprehension of the agent compensation plan

Education and Experience:

• 5 years of progressive management experience required
• Previous contact center sales management experience, 2 years as a minimum, 5 years preferred
• Bachelor’s or Master degree highly preferred
• At least two years in a Sales Manager role (or equivalent seniority level) with SQ or equivalent experience required

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values:

Service: We create positive customer experiences.
Entrepreneurship: We create, innovate, & take risks.
Leadership: We build & invest in high-performing teams.
Empowerment: We embrace a changing environment.
Courage: We challenge the status quo & drive continuous improvement.
Teamwork: We help, support, & celebrate each other.Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits:

It’s an exciting time to join SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree.

Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, and other paid leaves vary based on work location.