Customer Care Representative German Native Speaker - Full Remote

Satispay is an Italian Scale-up operating in the mobile payment industry. Having created a payment system independent from debit and credit cards, Satispay allows users to pay stores or friends from their smartphone. Our offices are in Milan, Luxembourg City and Berlin.

More than just an App, Satispay is a Company, a group of creative, curious, enthusiastic people determined to make an impact in everyday life! Simplify payments to improve everyone’s life is the vision driving our strategy. Do it smart, Be Responsible, Believe are the values in the core of our Business, see more about our Culture: https://www.satispay.com/en-it/values/

If you want to know more about us, give a look here:
www.satispay.com
www.crunchbase.com/organization/satispay

And if you still don’t have a Satispay account, download the app and sign up with the promo code TALENT

The chosen candidate will become part of the Customer Care team and your mission will be to support the team handling German speaking customers. In particular, you’ll carry out the following activities:

• translate our website, templates and contents from English to German
• handle customers' complaints, providing appropriate solutions and alternatives within the time limits
• manage large amounts of incoming emails/customers' requests, with empathy and patience
• make outbound calls when needed
• combining information from multiple sources, using spreadsheets and customer care IT tools
• communicate with all involved parts of the process to complete and improve procedures
• provide support to other team members ensuring an efficient workflow and service

We are looking for brilliant talents willing to share our enthusiasm and passion for Satispay’s project. If you're looking for a job where you challenge yourself, learn and professionally grow, Satispay is the right place for you! Joining Satispay means being a leader of change and innovation. Help us revolutionise everyday transactions by making payments as easy, cheap and secure as possible.

Our ideal candidate:

• is native spoken and written German
• is fluent in spoken and written English
• is excellent in communication and thrives working in teams
• has a detail-oriented mindset
• is able to work in fast-paced environments and to remain calm under pressure
• has a former customer support experience (it would be an advantage)
• has a former experience as translator (it would be an advantage)
• has a basic knowledge of Italian Language (it would be an advantage)

This is a full remote position.

The chosen candidate doesn't need to be located in Germany.

We offer competitive salary, commensurate with experience.

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