Direct Sales Implementation Specialist (Remote)

The Opportunity

Revolution Prep is seeking a dynamic, detail-oriented Direct Sales Implementation Specialist to provide critical support for our field sales efforts and assist in the delivery of our academic and test prep programs. A successful Implementation Specialist operates under tight deadlines and capably handles a wide range of tasks. Highly organized and task-oriented, the Implementation Specialist is comfortable communicating with a variety of internal and external stakeholders.

On a day-to-day basis, the Implementation Specialist will complete tasks with accuracy and speed and be able to think and act quickly to provide solutions/troubleshoot when unexpected issues arise. S/he reports to the Director of School Partnerships, but will collaborate with a number of different stakeholders at Revolution Prep and look for processes to streamline and build efficiencies.

The ideal candidate thrives on being challenged and is enthusiastic about working in a fast-paced environment. Revolution is a highly entrepreneurial organization that seeks to be a leading innovator in the educational industry, and our talented team of Revolutionaries is dedicated to the cause. The Implementation Specialist is central to these efforts and integral in making our business run effectively.

The Job

Responsibilities include:

• Coordinate all operational logistics to deliver a program, which includes:
• Collaborate internally with cross-functional teams including the Faculty Operations and Instruction Operations teams to ensure compliance and alignment to program and customer needs
• Deliver professional communication and ongoing technical support to external customers and internal team members
• Schedule and deliver professional development trainings and orientations for program launch
• Manage operational support for ongoing programs
• Run attendance, usage, score and growth reports, analyzing data and relaying insights to assist in renewal efforts

• Support ongoing systems and development procedures and guidelines that can be utilized post implementation
• Identify barriers with a solutions-oriented approach to achieving successful implementation and develop key project implementation models

The Candidate

• Minimum bachelor’s degree
• Minimum 2 to 3 years’ work experience in operational or customer service

• Strong communication skills, including written and verbal

• Detail-oriented with strong time management skills
• Ability to work efficiently with the team under tight deadlines and adapt quickly to changes
• Proficient in MS Office, CRM management
• Experience working as a teacher, tutor or in education sector a plus