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KYC Support Specialist - Hindi & English Speaker- Remote from India

Revolut

| 2023-12-13

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Job details
Company overview

ABOUT THE TEAM

Our Customer Service team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does. We're a truly diverse, international group and we work across three European offices.

We hire people who know how to act fast, look for root causes and solve problems – not follow scripts. We expect every person to drive change and bring value to Revolut by contributing more than just resolving tickets. We dedicate a lot of time for personal and professional growth and as a result, by the time our agents graduate support they are fully trained to rock in any other role in the company (and are in demand from lots of teams!).

ABOUT THE ROLE

We're looking for a KYC Support Specialist to sit within our Support team at our Porto based office. We've hired some of the most talented developers and designers that the world of tech has to offer, and we're keen to showcase their talent to the world - and that's where you come in.

Please provide updated CV in English.

Remote job opportunity from the following States:

1. Maharashtra ( Mumbai)

2. Delhi ( Delhi)

3. Karnataka (Bengaluru)

4. Haryana (Gurgaon)

WHAT YOU'LL BE DOING

Helping our users with their onboarding experience via our in-app live chat
Analysing KYC documents and processing data they possess
Representing Revolut online at all times
Collaborating with other teams across London, Moscow, Porto and Lithuania to tackle any customers' issues

WHAT YOU'LL NEED

You'll have flawless English and Hindi language skills (C1-C2 level)
Previous experience in KYC area is preferred
Excellent communication skills
Strong attention to detail and analytical skills
Self-learner, independent problem-solver
Driven, self-motivated and highly flexible team player
Bachelor's degree or equivalent- recent university grads welcome!
Strong writing skills and great numeracy and IT skills

A little about us…When Revolut was founded in 2015, we had a vision to build a sustainable, digital alternative to traditional big banks. Our mission now is to help our customers improve their financial health, empower them to have more control, and promote financial cohesion across the communities in which we operate. Launching into 2021 with 15 million Personal customers and over half a million Business customers only reinforced our belief in the vast need across the world for better financial services.

What we’re looking for…Revolut is being scaled up by people all around the world who share our vision. We’re looking for people who align with our five core values: we believe that we Get it Done because we Think Deeper and are strongly rooted in the Dream Team. We Never Settle hence why we always Deliver Wow. You want to join a community forward thinking people - we are here for you. We believe in empowering our Revoluters in their work, giving them autonomy and ownership of what they do. We want everyone at Revolut to own their story and their successes - working with us means you’re not just another cog in the machine.

THE BENEFITS

• Competitive salary

• All the latest tech you need

• Roll with a free Revolut Metal subscription

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