Customer Technical Support

Why does the world need RevOps?

Revenue is the lifeblood of companies. RevOps enables B2B SaaS companies to reimagine how to monetize and sell software by modernizing their revenue operations. We believe in empowering sales teams to focus on customer relationships and helping sales operations teams build insights from each sale to sell more intelligently and faster.

We are disrupting legacy solutions in a $2T revenue operations market where many SaaS companies are still relying on Word docs and spreadsheets to manage a patchwork process. Productboard, Loom, and Onna are just a few of the companies that use RevOps to send smarter sales deals and close deals faster.

Our Technical Customer Support will partner with customers to help work through any integration concerns / issues, working with any product issue’s first symptoms to their eventual resolution, and communicate with our customers and internal stakeholders throughout the process. This position really needs someone technically minded / curious to evaluate issues and create solutions, always taking into account if it’s helping the customer. You’ll be embedded within Engineering, Marketing and Sales, so you will have access to exchange ideas, grow and learn with these teams. We are a remote only team based in the US, and you’ll collaborate with folks from the East Coast to the West Coast.

What You'll Do in this role

Help with pre-sales:

• Partner will Sales to help customers understand and troubleshoot RevOps Integrations to other SaaS platforms including Salesforce, Hubspot, and Workato.

Support our products by Investigate bugs:

• Identify an issue’s root cause
• Describe an issue’s symptoms
• Quantify an issue’s scope and severity

Help customers use our products:

• Answer questions about RevOps best-practices, including how to handle error codes and webhooks
• Fix issues with RevOps resources, such as trouble with an SDK or with the RevOps Dashboard
• Act as a Subject Matter Expert (SME) for Support by being embedded within engineering teams.

Lead projects:

• Improve Support’s tools and public-facing resources to keep us a nimble, scalable team

Experience we’re looking for:

• Experience reading or writing code in a few different languages
• Familiarity with cloud services and APIs
• An affinity for software to manage revenue / finance (fintech)
• A thoughtful and friendly communication style
• The ability to work with a high degree of autonomy

Why work with us?

• We are remote only with employees based throughout the US.
• Perks including Unlimited PTO, healthcare and a company that cares about it's employees.
• Ownership & impact - you will have a tremendous impact on the future of RevOps.