Account Manager

[REMOTE FROM ANYWHERE IN LATIN AMERICA]

ABOUT REBELMOUSE

RebelMouse is the always-modern SaaS CMS where more than 100 enterprise brands and media companies grow their digital audience. Websites running on RebelMouse serve more than half a billion pageviews per month thanks to powerful tools and incredible distribution across search and social. We blend technology and strategy together to move the needle where it matters most to increase traffic, loyalty, and revenue.

OUR PEOPLE

Our fully-distributed team lives in 33 countries around the world, and we’re proud to be a majority female tech company. Led by Andrea Breanna, our Mexican-American, gender-fluid founder and CEO, we are a very safe, positive, and loving environment where diversity matters. We enjoy interesting tasks and strong challenges, value a sense of humor, and strive for work-life balance.

ROLE SUMMARY

As RebelMouse new Account Manager, you will be responsible for driving success for our customers using our enterprise CMS platform. You will take lead in client communications in order to give them a seamless experience while exceeding their expectations, finding new growth potential, upsell opportunities and renewals. You will also be passionate about understanding our product and your clients’ business goals, and collaborate with strategy and engineering team to help achieve them. If you are eager and hungry to learn and grow and be a key role in a small, fast-growing company (we want you to grow with us!), then this is the right role for you!

MAIN RESPONSIBILITIES

• Being primary contact for new and existing clients

• Build and foster relationships with clients that leads to annual renewals and upsells

• Onboard clients

• Lead check-in meetings with clients to ensure that we’re continuously making progress with their site build or performance

• Proactively communicate with the clients and team to manage expectations and provide project status updates

• Ensure clients are appropriately communicated with

• Supervise the performance of our team and clients

• Be the face of the company to answer questions while being an advocate for your client and team

• Help with daily tasks related to the management of your client and team

REQUIRED QUALIFICATIONS:

• +3 years of work experience in Clients Management

• Experience with SaaS B2B product and/or working in creative, digital agencies or startups

• Proven track record of managing digital projects collaborating with strategy, product, software engineering teams

• Ability to juggle multiple tasks and manage multiple clients and stakeholders, being efficient with your time, calendar, deadlines and tasks

• Excellent communication, presentation, and writing skills - not only for clients relations but also ability to articulate complex thoughts and instructions in written form

• Motivated by helping others and passionate about achieving business goals for clients

• Commitment to not only fulfill daily tasks but also great at thinking about how to add value and grow our team long-term

• Confidence, curiosity, self-organization, preference to work in a self-directed way with a high degree of motivation to set and achieve ambitious goals

• Ability to thrive in fast-moving work environments

• Fluent in written and spoken English

• Availability to work in Eastern Time Zone

PREFERRED QUALIFICATIONS:

• Basic knowledge of SEO, Google Analytics, Website best practices, audience development and growth marketing

• Experience working with high traffic and/or high value website builds

• Experience with Zendesk, Jira (or other similar Project Management Software)