Customer Support - Data Migration Expert (Freelance/Part-Time) (f/m/d)

• You will be an important part of the Customer Support team, assisting with external data migration from our clients' systems into the Planetly software.

• You will work both in the front end of the software, setting up accounts and performing data entry, and the back office, uploading calculations performed by other teams.

• The data sets are mainly processed via Excel / Google Sheets and usually in close cooperation with Planetly's internal teams or external client teams.

• From your experience with our customers, you will develop a clear perspective on key software developments around carbon management. You will document your insights and share them with the product development team.

• These contribute to the development of our future product roadmap, as well as to the optimization of our processes in the area of Customer Service Operations.

• Experience in Customer Service / Support / Care and proven experience in handling software database applications. 

• You enjoy delivering your tasks with a high level of attention to detail and are extremely structured in your approach. 

• You excel at communicating in German and English - both orally and in writing. You proactively follow up on tasks that are unclear.

• You set the highest quality standards for yourself and others and your can-do mentality serves as a role model. 

• A strong plus is the confident handling of CRM systems (like Hubspot, Gainsight) as well as experience in product management software (like JIRA) for ticket creation for product management. 

• You want to design your new task as a freelancer. 

• Become part of something bigger! We join forces in creating the leading platform for carbon management to build a planet-positive economy and make our ambitious OKRs reality
• At Planetly you can do what you love and are best at, while doing good and create real-world impact
• You will become part of a collaborative and cross-functional environment, supported by regular knowledge sharing sessions, where you will be empowered through ownership
• We are ever-evolving and so are you. A formalized bi-annual feedback process, meeting ratings, pulse checks, and leadership coaching to make sure that we grow together and find everyone's perfect spot at the table
• Enjoy the perks of working remote-first but always feel free to join us in our office in the heart of Berlin including a beautiful garden and the option to bring your dog to work
• We offer an attractive & competitive salary, as well as the equipment of your choice (iOS/Windows, home office furniture) and coverage for your cost of commuting if necessary

At Planetly, we believe that diversity builds resilience. Therefore, we value all perspectives brought to the table within our team, while we are creating a planet-positive economy. 

We seek to build an inclusive workplace that is psychologically and physically safe. Therefore we welcome everyone to apply, especially those individuals who are underrepresented in the industry: people of color, LGBTQIA+ folks, women, individuals with disabilities (both seen and unseen), people of any age, or family status. We encourage you to apply even if you do not fit 100% of the technical requirements.

We are here to focus on our strengths and work as a team to learn, grow, and build amazing things together. We at Planetly show zero tolerance to intolerance.