Job profile
Position overview
At pnc, our people are our greatest differentiator and competitive advantage in the markets we serveWe are all united in delivering the best experience for our customersWe work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s successAs an experience designer within pnc`s digital organization, you will be based remotely.
The experience designer will work to help grow and evolve the pnc mobile app within pnc mobile teamThe designer will coordinate / collaborate with digital product owners, the pnc mobile app design team, and the agile development teamsThe role of an experience design will help redesign and create new features that will be instrumental to growth of pnc and the pnc mobile app roadmapHelping reshape and re-envisioning the mobile app to work towards the future of mobile banking.
Minimum qualifications include:
Experience with sketch
Experience with adobe creative suite
Rapid prototyping
Working with design systems
Experience working within native app or web design environments
Presenting design ideas to stakeholders and team members for feedback
2+ years experience within the digital design industry
A digital portfolio with mobile app design and or web design samples
Job description
Supports the transformation of tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.
Identifies and discovers customer and business needs through contextual inquiries, and generative and quantitative research, and identify solutions to meet those needsMakes decisions of significant customer impact from wide array of possibilities, not limited to the banking industry.
Executes visual, information, interaction, and service design elements of the initiative that meets business and customer needs and delights customersCommunicates the initiative and product to others (team members) through user journeys, storyboards, prototypes, wireframes, and other materials.
Gauges the usability of new and existing products, and make constructive suggestions for change.
Conducts research studies and present findings that will inform improvements in the customer experience.
Pnc employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer focused - knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing risk - assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support pnc`s enterprise risk management framework.
Competencies
Business analytics – knowledge of technologies, techniques and practices for the evaluation of business performance data; ability to analyze business performance using advanced statistical methods to justify and drive future business planning decisions.
Creativity – knowledge of the approaches, tools, and techniques for promoting creative, original thinking and ability to apply it to a variety of business situations.
Design thinking – knowledge of the concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new products and services and even improving organizational operation.
Effective communications – understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Graphic visualization – knowledge of visualization tools and techniques and ability to create visual images of ideas, concepts and physical objects to communicate abstract or concrete messages to a target audience.
Group facilitation – ability to design and facilitate a group process, elicit contributions from group members, stimulate a focused group discussion, and achieve a desired outcome.
Product development life cycle – knowledge of and the ability to develop products and bring them into the marketplace.
Requirements analysis – knowledge of methods and techniques to elicit, analyze and record required business functionality and non-functionality requirements; ability to analyze these requirements to ensure the success of a system or software development project.
Solutions development – knowledge of and the ability to assess customer needs and provide solutions for them.
User experience design – knowledge of user experience design tools, techniques and approaches; ability to design applications that are valued, positively perceived and used by clients.
User interface design – knowledge of activities, practices, deliverables and considerations; ability to design effective graphic user interfaces for delivery of information to the client`s desktop workstation.
Work experience
Roles at this level typically require a university / college degree with new to pnc.
Disability accommodations statement:
The pnc workplace is inclusive and supportive of individual needsIf you have a physical or other impairment that might require an accommodation, including technical assistance with the pnc careers website or submission process, please call 877-968-7762 and select option 4: recruiting or contact us via email at pathfinder@pnc.com.
The human resources service center hours of operation are monday - friday 9:00 am to 5:00 pm et.
Equal employment opportunity (eeo):
Pnc provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California residents
Refer to the california consumer privacy act privacy notice to gain understanding of how pnc may use or disclose your personal information in our hiring practices.
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