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Product Operations Manager

Ordermark

| 2023-12-12

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Job details
Company overview

About Nextbite

Nextbite’s mission is to become a trusted partner to restaurants everywhere, offering products and services that help restaurants adapt to changing consumer trends and technology. We pride ourselves in building a team of world-class thinkers and innovators to revolutionize the restaurant industry, empowering our customers to tap into new markets.

Nextbite's leading restaurant technology solution, Ordermark, helps restaurants and virtual kitchens aggregate mobile orders across all the major online ordering service providers into a single dashboard and printer. Paired with this technology, Nextbite serves the fast-growing food on-demand revolution by empowering existing restaurants everywhere to serve more customers and earn more revenue. Nextbite creates delivery-only restaurant concepts with high-quality, chef-inspired menus available through delivery apps. This combined offering helps restaurants increase efficiency and grow profits, creating successful food service across the country.

By joining Nextbite you will have a front row seat to the rapidly changing restaurant landscape and the explosive online ordering industry.

*Nextbite has implemented a COVID-19 vaccine policy that all staff will be required to follow (with or without reasonable accommodations) in order to perform any in-person job functions or attend any in-person team events. If you have any questions on this policy, we will connect you with the appropriate People Ops team member for answers as we engage in the interview process.

About the Role

As a product operations manager, you will own and operationalize new cross-functional product processes that help drive alignment and deliver value to the business and to customers. You will ensure products are ready for launch by creating documentation, defining and measuring key product success metrics, and managing the rollout to both our users and internal stakeholders. You will help create the proper feedback loops between respective departments and the product team, gathering user insights & feedback from internal stakeholders, surfacing key trends with data, and triaging issues to create great products for our customers. You’ll be a key strategic partner to product managers and help drive their roadmap forward.

The impact you will have:

Collaborate with the product, design and engineering teams to build customer focused products and features.
Help manage roadmap prioritization and product discovery.
Work cross-functionally to efficiently bring products to market and maximize their impact.
Documentation! You are meticulous about documenting, from meeting notes to functional specs. Remote work requires extra attention to detail to be successful. Leverage qualitative and quantitative data to understand the customer.
Act as an ambassador for the product.

What you bring to the role:

3 years work experience in a fast-growing start-up, consulting or in similar fields.
Track record of executing cross-functional projects from start to finish.
Ability to multitask and operate with attention to detail in a fast-paced work environment.
Excellent communication skills with the ability to go into granular details on a subject but synthesize in an easy to digest format.
Strong empathy and excellent project management skills with the ability to coordinate across multiple stakeholders.
Experience working with SQL, Google Analytics or Segment and BI tools such as Looker or Tableau.

Recommend Skills:

2+ years of experience as a product operations manager
Project Management using JIRA/Notion or equivalent
Data analysis via Google Analytics/Segment/Amplitude/Appcues/Snowflake, Etc. - or willingness to learn

What we offer:

A team that has transitioned to remote work impressively, and remains highly collaborative and connected
Excellent growth opportunity, and stock options for all full-time employees
Medical, dental and vision (90% covered by Ordermark; 50% for dependents) - eligible immediately
Unlimited access to dedicated CFP for 1:1 assistance with financial planning: strategic benefits selection, understanding your equity compensation, investments, paying down student loan debt, purchasing a home, estate planning & more. (plus optional tax filing for only $199).
Unlimited PTO and paid company holidays
401k - eligible immediately
$60/month reimbursement for online-ordered meals
Bonusly - a team recognition platform with fun rewards
We pride ourselves in having a team that promotes diversity, inclusion, leadership, mindfulness, high initiative, energy and passion.

___________

Nextbite participated in Techstars, Boulder in Spring 2018, and has raised $150 million. We are headquartered in Los Angeles, and are looking to significantly grow our team while continuing to reach restaurants and consumers across the country.

Our team is made up of people from diverse backgrounds, collaborating daily across time zones. We believe cross-pollination is one of the best ways to foster community and new ideas. For that reason we encourage people from all backgrounds to apply to any of our positions.

Thank you for your interest in Nextbite - we’re reviewing impressive candidates every day, and will do our best to reach out to you as quickly as possible!

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