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Account Manager

Ordermark

| 2023-12-13

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Job details
Company overview

About Ordermark

Ordermark’s mission is to become a trusted partner to restaurants everywhere, offering products and services that help restaurants adapt to changing consumer trends and technology. We pride ourselves in building a team of world-class thinkers and innovators to revolutionize the restaurant industry, empowering our customers to tap into new markets.

Ordermark helps restaurants and virtual kitchens aggregate mobile orders across all the major online ordering service providers into a single dashboard and printer. Powered by Ordermark's leading restaurant technology platform, Nextbite serves the fast-growing food on-demand revolution by empowering existing restaurants everywhere to serve more customers and earn more revenue. Nextbite, creates delivery-only restaurant concepts with high-quality, chef-inspired menus available through delivery apps. This combined offering helps restaurants increase efficiency and grow profits, creating successful food service across the country.

By joining Ordermark you will have a front row seat to the rapidly changing restaurant landscape and the explosive online ordering industry.

About the role

*This is a remote opportunity beyond Covid-19. Candidate must be based in the US.

We’re looking for an Account Manager to support accounts in sustainable on-boarding, retention, and up-selling practices. This role will report directly to the executive level. This role is in constant contact with the client point-of-contact(s) and uses their incredible inter-personal skills to ensure the client experience is unparalleled. This is a self-starter who prides themselves on closing the loop and proactively nurturing high-level customer relationships.

This is an associate-level role, with a minimum of 1-3 years professional experience.

The impact you will have:

Proactively nurture and grow high-level client relationships, ensuring they are gaining the maximum value of our product
Directly interface with the client point-of-contact to address concerns/issues as they arise, as close to real time as possible
Collaborate with various internal teams to usher client through different stages of the customer experience, from initial onboarding through the life of the relationship, all the while remaining their primary point of contact
Work to maximize the potential with each of your restaurant partner/clients
Possess an excellent understanding of our product, as well as the online ordering landscape
Identify opportunities to offer additional products to our clients
Be responsible for overall customer satisfaction of your accounts as well as account growth

What you bring to the role:

An obsession with ensuring the absolute best client experience
A proactive attitude toward account management - offering observations, opportunities and information before even asked
Mastery in the fundamentals of project management
A business-savvy ability to identify opportunities to grow business
Eagerness to learn and to always stay up to date on our product and the industry
A team-player who enjoys improving processes and sharing best practices
Self-directed - proven ability to thrive in fast-paced, dynamic environments

What we offer:

A team that has transitioned to remote work impressively, and remains highly collaborative and connected
Excellent growth opportunity, and stock options for all full-time employees
Medical, dental and vision (90% covered by Ordermark; 50% for dependents) - eligible immediately
Unlimited PTO and paid company holidays
401k - eligible immediately
$60/month reimbursement for online-ordered meals
Bonusly - a team recognition platform with fun rewards
We pride ourselves in having a team that promotes diversity, inclusion, leadership, mindfulness, high initiative, energy and passion.

___________

Ordermark participated in Techstars, Boulder in Spring 2018, and has raised $150 million. We are headquartered in Los Angeles, and are looking to significantly grow our team while continuing to reach restaurants and consumers across the country.

Our team is made up of people from diverse backgrounds, collaborating daily across time zones. We believe cross-pollination is one of the best ways to foster community and new ideas. For that reason we encourage people from all backgrounds to apply to any of our positions.

Thank you for your interest in Ordermark - we’re reviewing impressive candidates every day, and will do our best to reach out to you as quickly as possible!

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