Product Manager - Hybrid Infrastructure Monitoring (India)

Headquartered in Silicon Valley, with offices located worldwide, OpsRamp is a modern SaaS platform company that’s just entered its next stage of growth with new investment from Morgan Stanley, HPE, and Sapphire Ventures. We’re disrupting the $28 billion-dollar market of IT operations management, fundamentally changing how IT teams support the business through infrastructure management.

As one of Forbes’ Top Cloud Computing Companies to Work For, our mission is to simplify and transform IT operations. OpsRamp is an IT operations management (ITOM) platform that allows enterprise IT teams and managed service providers to control the chaos of modern digital infrastructure. We do this through hybrid discovery and monitoring, event and incident management, remediation, and automation, powered by AI. We help our enterprise and MSP customers avoid costly outages and performance issues that result in lost revenue and productivity.

It’s truly the dawn of a new era for a major market, and we’re in the center of it. Are you ready to join the future of IT operations?

We are looking for a technical-oriented principal product manager to help shape and define our Hybrid Infrastructure Monitoring Platform. You will be responsible for all things around discovery and monitoring and more: our Hybrid Infrastructure Monitoring Platform is broad and deep – it goes way beyond just simple discovery and monitoring! We have built-in automation and remediation and are truly an end-to-end solution for IT Operations and DevOps teams. You will own what we monitor, how we monitor it, as well as our network monitoring and synthetics. This is a critical role for us as it is the core of what we do, it is a huge part of why our customers are obsessed with us. You will work with our customers as well as OpsRamp R&D, Sales, and Marketing teams to identify areas of opportunity. You’ll be responsible for assessing customers’ needs, running market research and validation, identifying and prioritizing requirements, and working closely with the engineering team in leading the product lifecycle end to end.

If you are customer-obsessed, agile, smart, and analytical, strategic yet execution-focused individual who is passionate about the new innovations and how to bring these to life, this opportunity will appeal to you.

Responsibilities

• Understand the challenges that face enterprise organizations in delivering and operating data pipelines for achieving business outcomes
• Work with customers to understand their needs and deliver solutions to solve these challenges
• Work with solutions marketing, development and QA, sales and pre-sales, and support teams to ensure proper investment and execution of strategy, that solutions are delivered to plan, the sales teams are enabled, and customers are satisfied
• Lead the effort to enable rapid product experimentation and development
• Lead our internal process to help define the product requirements, roadmap, and delivery timeline
• Conduct business-level verification and market testing of new offerings
• Support the sales teams at key events and customer meetings. This role may involve some public speaking opportunities
• Plan product deliveries including documenting detailed requirements, creation and management of project schedules, and publishing roadmaps

• 3 +years of Product Management experience at an IT Performance Management (IT Operations Management, Network Performance Management, Infrastructure Performance Management, or Application Performance Management) software company
• Knowledge of broader APM, NPM, and Infrastructure Monitoring market spaces, including key competitors, trends, and market direction
• Proven ability to develop a clear strategy and business rationale for solutions that enhance and expand our product reach into the enterprise
• General understanding of Cloud Native Monitoring/Observability
• Ability to distill complex business and technical requirements into masterful, clear, concise use cases
• Understands how to prioritize, make trade-offs, and release small increments of value to accelerate product time to market
• Experience in agile development concepts and practices
• Self-starter that requires minimal oversight yet demonstrates consistent involvement with flexibility and good follow-through skills
• Enthusiastic about managing challenging projects across multiple teams and locations
• Comfortable marshaling large amounts of data to make decisions and build business cases
• Embraces change and works well in a fluid environment
• Ability to operate and communicate at all business levels
• Expects, requires, and demonstrates continuous innovation
• Results-oriented
• Ability to think big and to inspire passion in others
• The ideal candidate for this position will have a natural disposition for curiosity, creativity, and critical thinking