Enterprise Account Manager

Moz specializes in search engine optimization (SEO) tools, helping local search engines – and new customers – find our clients’ businesses online. We are dedicated to the future of SEO. We are dedicated to the future of local search. We are obsessed with it. The team is looking for an experienced, proactive, customer-first person to join as an enterprise account manager to work with our largest customers for the Moz product suite. Our Enterprise Account Management team is chartered with developing and owning meaningful customer relationships at multiple organizational levels, providing strategic guidance and training, sharing industry best practices, and ensuring satisfaction, growth and repeat business for our agency and brand-direct customers.

Are you a passionate problem-solver who will advocate for our customers and uncover additional growth?  If so, our account management team and practice is growing quickly, so there is a great opportunity to help build the business and drive strategy to make Moz customers become more successful.We are an office optional company. This position can be fully remote from anywhere within the United States and Canada. We're also open to having folks be based out of our Seattle, WA or Vancouver, BC offices.

Diversity & Inclusivity. Moz is committed to building diverse teams where people of all identities and backgrounds are welcome, included, and respected.

• Engage with Moz’s largest customers to understand their strategic needs, built relationships with key stakeholders at multiple levels, and ensure a successful and long term partnership with Moz

• Serve as a client’s chief advocate and partner within Moz and conduit to Moz resources and value, while securing and growing Moz’s footprint within client organizations

• Train and coach customers, facilitate onboarding and account reviews, and handle and route customer concerns, account issues, and escalated support inquiries

• Own the annual subscription renewal process, drive growth through cross sell and upsell activities, and ensure high retention for your book of enterprise customers

• Provide strategic guidance and best practices to clients and identify and qualify new opportunities

• Partner with the support, operations, subject matter, legal and finance organizations to ensure customer needs are being met 

• Work closely with our business development team to ensure a smooth transition after sale is complete

• Understand and embrace our core values: Transparent, Accountable, Generous, Fun, Empathetic and Exceptional

• Deep understanding of SEO and/or SEM or digital marketing

• Comfort with negotiation and articulating value; experience spotting opportunity and driving expansion

• Proven ability to quickly gain an understanding of the clients’ business and industry and connect to marketing merit and business value

• Previous experience (4+ years) in a client facing or account management role in SEO or digital marketing; agency experience a plus

• Desire to work in an ever-changing, high growth environment

• Demonstrated ability to give and receive feedback and resolve conflict quickly

• Previous experience or familiarity with our suite of products: Moz Local, Moz Pro and STAT

• Experience with Salesforce or similar enterprise-level CRM software

• Collaborative ability to work cross functionally with multiple teams

• Infectious positive attitude and proactive leadership skills

Moz is the most trusted authority in online search with powerful SEO and Local Search platforms to help marketers improve the position of their brands, business locations and competitive rank in search results. Moz’s platforms are powered by world-class quality data, both robust and fresh enough to serve as the foundation upon which crucial business decisions are made.

Moz was founded in 2006 and is a subsidiary of Ziff Davis (NASDAQ: ZD)#CloudServices
#LI-Remote