Job type full-time
Full job description
Job title – customer engineer, business applications (dynamics 365, finance and operations (dynamics f&o) apps)
The customer engineer (ce) provides advisory services, best practices and technical leadership for dynamics 365 finance and operations apps customers around the world to maximize life cycle value and accelerate the pace at which these products are embracedThe ce engages in promoting customer it environment health through onsite, remote and dedicated servicesAs part of customer success, ce partners with reactive support, consulting services and product teams to help dynamics 365 customers and interfaces with commercial technical support and enterprise services to strengthen the microsoft services field engineering capability worldwide.
Customer success: microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of microsoft cloud solutions and support offeringsTo this end, microsoft invests in a dedicated customer success team that will help microsoft customers successfully realize their business outcomes.
Customer engineers (ces) are deep technical advisors supporting enterprise customers to deliver unique value by removing technical blockers to consumption within their given solution areaCes provide technical support including risk assessments, workshops, performance reviews, code reviews, and environment tuning to operate and optimize a customer’s dynamics 365 finance and operations or dynamics ax environmentThe customer engineer provides support delivery services as well as technical readiness through a customer’s support contract via dispatch by the account teamCustomer engineer services can be delivered either remotely or on-premises.
Business applications solution area microsoft’s business applications solution area helps customers maximize their investment in microsoft dynamics 365 and power platform solutions, the full portfolio of microsoft products and microsoft azure through accelerated adoption and productive use of technologiesThe microsoft business applications solution area is part of a worldwide organization of exceptional people who lead and serve our customers to realize their full potential through software and services.
As part of microsoft’s customer success organization a ce provides various services to our enterprise customers to increase systems availability, resolve critical issues and ultimately improve the health of our customers’ environmentsThe ce’s work with experienced technical staff to ensure they have the skills to maintain and troubleshoot their solution in line with microsoft best practicesWhen things go wrong we provide rapid expertise to resolve critical situationsSpecific responsibilities:
Partner with internal and external stakeholders to accelerate client transformation by providing advisory services.
Lead customer success engagements including scoping, requirement gathering workshops, configuration, user training and leading teams through the lifecycle.
Help account teams identify, pursue and close strategic business development opportunities while leading the delivery of ongoing projects.
Routinely act as subject matter expert, build strong, trusted relationships with clients and act as a team leader on the engagements.
Deliver effective presentations to audiences of all sizes and possess excellent communication skills.
Maintain extensive product group relationships and drive technical readiness for dynamics solutions with product certifications and specific isv packaged solutions expertise as needed.
This is a unique opportunity for individuals that possess a deep technical and business expertise and are able to solve complex technical problems through sound, creative troubleshooting, examine possible workarounds and escalations as requiredAs a ce, you set an example of excellence as a microsoft representative, enhancing the company’s image and reputation through your credibility, preparation, commitment and first-class delivery.
At least 5 years of experience working with enterprise customers in any of the following: developing technology strategy, providing customer technical readiness and enablement, delivering support services, on premise and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events and community
At least 2 years of experience in developing, customizing, tuning, troubleshooting, implementing, or supporting the following:
Dynamics 365 finance and operations (dynamics f&o) apps / dynamics ax
Current and deep experience with implementing large projects on dynamics 365 finance and operations apps / dynamics ax
Qualifications include hands-on experience with multi-phase, global, enterprise-wide dynamics 365 finance and operations apps / dynamics ax implementations with focus on presales/business development as well as engagement delivery.
Understanding of competitive technology to properly assess feasibility of migrating customer solutions from, and/or integrating with existing customer systems from non-microsoft platforms.
Work experience involving pre-sales support, technical consulting, solution design, project envisioning, planning, development, deployment, and management.
Deep understanding of markets, customers and related technology; have the background to provide leadership in the practice and a demonstrated effectiveness in consulting and client management.
Industry leading breadth knowledge of subject area and have demonstrated analysis and communication skills connecting technology and business problems.
Experience with database driven systems and/or familiarity with azure is preferred
Troubleshooting knowledge and experience
Good understanding of automation, continuous integration and deployment (devops) methodologies
Experience in the enterprise customer segment preferred
Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships, gain trust and respect for the company
Engineer must possess strong technical writing, presentation and training skills
Enjoy team work, and actively contribute to their peer group as well as our customer account teams
Ability to communicate with various levels is required: from cio’s to technical staff
Microsoft is an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinancesWe also consider qualified applicants regardless of criminal histories, consistent with legal requirementsIf you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with microsoft and the country where you work.