System Support Analyst

Systems Support Analyst

COMPANY SUMMARY

Lyte is a reservations technology platform that has reimagined e-commerce for live events. In an industry where the standard is “no refunds, no exchange,” and event-goers have to compete with automated scripts, ticket scalpers and each other for access to the tickets they want, Lyte lets fans easily reserve tickets to their favorite events and to return those tickets, no questions asked, if their life plans change. Our mission is to fill every seat and make the event experience magical for fans.

MARKET OPPORTUNITY

Lyte has an opportunity to radically improve the customer experience in a sector that has seen fundamentally little innovation over the last three decades. Lyte’s three-sided marketplace is both reducing risk and redefining the customer experience in a way that grows the overall market. More than a dozen of the world's top primary ticketing companies have integrated Lyte into their platforms, including AEG's Elevate, Live Nation's Front Gate, and Eventbrite.

POSITION OVERVIEW

Lyte’s new Systems Support Analyst will join the Platform Engineering Operations team that bridges the gap between Product, Engineering, and our External Fan/Client Services teams. In this role you’ll be troubleshooting, diagnosing, resolving, cataloging, and communicating internal system issues and escalations across our platform, supporting of our Fan experience. Lyte is a high-growth company, so we’re seeking a strong detail-oriented liaison to aid in bringing our vision to fruition.

Role Responsibilities:

• Collaborate with Engineering Operations to manage on time delivery schedule
• Generate, modify, and manage engineering resource documentation for internal training
• Train and support staff on product updates, as needed
• Gather product requirements and feedback from internal user for escalation
• Contribute to Quality Assurance efforts on the engineering team

Qualifications

• Bachelor in Related Business or Engineering Field
• 2-4 Years of experience troubleshooting technology platforms
• Proficiency with Python and JSON troubleshooting (read code/run scripts)
• A passion and interest in the future of live entertainment
• Ability to work confidently under pressure in a face-paced environment.
• Ability to work within multinational time zone deadlines
• Proficient in Word, spreadsheets, and Powerpoint
• Strong written and verbal communication skills
• Remote Role

CULTURE & COMMUNITY

Our team is working every day to build a truly diverse and equitable workplace, and to support Lyte’s goal of being a company that is antiracist, feminist, and promotes LGBTQ+ inclusion, allyship, and diversity through education and activation in our community.

Our culture reflects our community – we are continuously striving to hire and engage diverse teammates from all backgrounds, experiences and perspectives because we know we are a stronger team together.