Head of Operations Sales

LATOKEN is a leading digital crypto exchange with 2M+ users and is the leader in IEOs globally. We have achieved 8x user growth and are accelerating towards our vision - becoming the “Amazon of Crypto”. We are looking for talented, ambitious team players to join us in this growth.

Unit: Growth-Listings Operations
Role: Head of Operations Sales
Role Mission: Excellent and transferrable sales operations

Story: The sales unit needs transparent, excellent, and scalable operations to make clients (token teams, traders, and wallet users) and LATOKEN teammates consistently successful.

Key PROBLEM's: Make operations transparent and scalable, ready to support 60 paid listings per month by end of May 2022

How:

• Manage processes: Right people to the right places with well-defined roles and tools.
• Measure processes: Dashboards with funnel and sport-table to make growth managers accountable.
• Define processes and roles: Workflow (Miro, BPMN), Checklists, and ClickUp tasks.
• Oversee quality control procedures, including lost deals feedback, mystery shopping, communications scoring, etc.
• Maintain best practice resources and ensure frontline staff is trained
• Oversee risk management and scam prevention efforts

Constraints: Make processes supportive (prefer to reuse and develop existing tools)

Main performance number: Revenue Listings

Second performance number: Trading fees

Third performance number: New Listing clientsRequirement skills and experience:
Ideally, you have 3+ years of experience in managing SME-focused sales operations Experience in Crypto, Fintech or managing operations at a Fast-growing startup will be a plus, as well as BIG-3 or BIG-4 consulting experience. Experience in OKRs implementation, BPMN/ERP, Agile IT management will be helpful, too.

You need to have a genuine desire to be a senior leader in a very dynamic, successful and growing company – and see the job and growth of the company as a large part of your life.

You would be required to work very long hours, in a demanding, but rewarding work environment.

Desired skills: Team Management, Process Mapping, Performance Analytics

Reward:

• Competitive base and industry-leading incentives for performance, including potential options from any future Nasdaq listing
• Work from anywhere with a global team from both developed and emerging markets
• Opportunity to work with crypto industry leaders building the next breakthrough technology
• Gain experience in the fastest growing emerging markets targeted by our first-ever global digital exchange wallet

Feel a great fit - apply now or forward to a great candidate.