About Us
Our mission is simple: we help people. JustAnswer members enjoy round-the-clock access to 12,000+ verified Experts, including doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. We connect customers with verified and vetted Experts to provide reliable answers at any hour and on any budget, democratizing professional services. Since 2003, JustAnswer has helped 10 million customers across 196 countries. JustAnswer is based in the Presidio and backed by Charles Schwab, Crosslink Capital, and Glynn Capital Management.
Our Culture
Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together with regular happy hours, team offsites and amazing holiday parties (think renting out an island, taking over an arcade and cruising around the Bay on a chartered yacht). Perks include team lunches, delivered-to-your-home snack boxes, monthly tech allowance, medical/dental/vision, 401K with matching, access to JustAnswer's 12,000+ verified Experts, and more. Best of all, you get to work at a hot company that’s (drum roll, please) profitable!
About The Role
Duties and Responsibilities
- Lead the ideation, technical development, and launch of innovative tools, platform and products
- Lead with creative ideas to increase user conversion by optimizing chatbots, login pages, credit card pages, mobile workflow.
- Working with customer research, data analytics, and competitive intelligence teams to develop a strong outside-in perspective and identify the biggest areas of individual and employer need and business opportunity
- Integrate usability studies, research and market analysis into product requirements to improve engineer productivity & product satisfaction
- Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm
- Work with DB architects to help define how we store customer data
- Work with various Product team to understand how this data can be utilized for personalization across the site
- Drive innovation, definition, deliverables planning, and design of new products
- Define and analyze product metrics to inform decision-making and measure success
- Define product requirements for MVPs and new features/enhancements
- Work through PowerBI and Analytics reports to parse out details to build satisfying customer experience
Requirements
- 4+ years of working experience in eCommerce, Digital Marketing
- 3+ years of working mobile design experience
- 4+ years of B2C product management experience focusing on web and mobile.
- Prior startup experience a must
- Working knowledge of Chatbots preferred
- Self-starter with a bias toward action and a proven track record of results
- Strategic, creative and analytic
- Know how to delight customers and how to use data to know if you did
- Experience building and scaling a product from the ground up
- Ability to think strategically, prioritize ruthlessly and execute methodically
- Proven ability to lead teams and work cross-functionally
- Understanding of key technologies and ability to converse at a technical level
- Excellent written and oral communication skills
- International experience a plus
- Bachelor's degree or equivalent experience
