About Us
We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 15 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management.
Our Culture
With 500+ employees spread around 3 continents and a Glassdoor rating of 4.5 (Oh yes, check it out here!), we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together with regular happy hours, team offsites and amazing holiday parties (think renting out an island, taking over an arcade and cruising around the Bay on a chartered yacht). Perks include team lunches, delivered-to-your-home snack boxes, corporate philanthropy and matching gifts, monthly tech allowance, medical/dental/vision, 401K with matching, access to JustAnswer's 12,000+ verified Experts, and more. Best of all, you get to work at a hot company that’s (drum roll, please) profitable!
The JustAnswer Promise
JustAnswer's mission is to help people. We do this by connecting people with verified Experts to help answer life's questions and problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.
- Data driven: Data decides, not egos
- Courageous: We take risks and challenge the status quo
- Innovative: We 're constantly learning, creating, and adapting
- Lean: We embrace lean testing and the learning we gain
- Humble: Past success is not a guarantee of future success
If these things matter to you, then JustAnswer is the place to be. We strive together to make the world a better place one answer at a time.
About The Role
The Marketplace and Expert Operations team is charged with making JustAnswer the preferred place for solving life’s important problems by delivering prompt, high quality answers to customers. We are looking for a data driven, analytically minded Marketplace Operations Specialist to join our team. In this role you will be responsible for launching and managing projects and programs that improve the health and success of the marketplace.
Duties and Responsibilities
- Implement, innovate, and manage Expert incentive rewards and recognition programs to improve service delivery and service levels
- Leverage Expert communications to help motivate, encourage, and reward Experts to deliver world class help to customers
- Identify leading indicators and opportunities to better deliver the service through deep qualitative and quantitative investigations
- Partner cross-functionally with Analytics, Expert Success, and the Community teams to help customers receive excellent levels of service
Knowledge and Skills
- You are a data driven, critical thinker with good time management and multi-tasking skills
- You are a team player who is happy to pitch in to help and support your colleagues
- Have experience using Excel and PowerPoint
- SQL or equivalent experience a plus
- Have strong communication skills
