About Us
Our mission is simple: we help people. JustAnswer members enjoy round-the-clock access to 12,000+ verified Experts, including doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. We connect customers with verified and vetted Experts to provide reliable answers at any hour and on any budget, democratizing professional services. Since 2003, JustAnswer has helped 10 million customers across 196 countries. JustAnswer is based in the Presidio and backed by Charles Schwab, Crosslink Capital, and Glynn Capital Management.
Our Culture
Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together with regular happy hours, team offsites and amazing holiday parties (think renting out an island, taking over an arcade and cruising around the Bay on a chartered yacht). Perks include team lunches, delivered-to-your-home snack boxes, monthly tech allowance, medical/dental/vision, 401K with matching, access to JustAnswer's 12,000+ verified Experts, and more. Best of all, you get to work at a hot company that’s (drum roll, please) profitable!
About The Role
The Engineering group at JustAnswer is looking for an experienced and passionate global IT Technical Support Engineer to join its team in providing and enhancing its global IT support. As an IT Technical Support Engineer, you will be a member of JustAnswer’s global IT team
responsible for assuring timely and high quality support of our global offices and remote employees. This includes but is not limited to IT services such as support of employee desktops/laptops, office productivity tools, vendor management, asset management, help desk
services, documentation, and process development. This is a unique role for someone interested in furthering their career in IT.
Duties and Responsibilities
- Be a member of the JustAnswer Global IT team
- Work with the broader Technical Operations team and other IT team members to manage JustAnswer’s IT services such as Microsoft 365 which includes Outlook, Teams, MS Office Software suite, SharePoint, enterprise anti-virus and patch management
- Asset tracking of equipment and licenses
- Coordinate the computer and system account setup for and breakdown for employees and contractors
- Preparing and setting up computer equipment for offices and employees
- Respond to IT related questions and issues using MS Teams and IT ticketing system
- Build relationships with and between our international offices in Ukraine and India
Knowledge and Skills
- 2+ years’ experience in an IT helpdesk or tech support team for a global organization
- You are passionate about making your team better and creating an environment of learning
- You are humble, putting the success of the business and your global IT staff first
- Strong communication skills
- Proven ability to balance multiple projects
- Global enterprise Anti-virus and patch management experience
- Experience supporting and managing a Microsoft centric network of Windows desktops, laptops and Office 365 with a relatively small number of Apple Macintosh users
- Experience supporting remote offices and remote employees
Bonus Points For
- Experience working with Atlassian Confluence
- Experience with public and private cloud services
- Experience with Sophos, Kaseya and Connectwise
- Information Security experience
