About Us
Our mission is simple: we help people. JustAnswer members enjoy round-the-clock access to 12,000+ verified Experts, including doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. We connect customers with verified and vetted Experts to provide reliable answers at any hour and on any budget, democratizing professional services. Since 2003, JustAnswer has helped 10 million customers across 196 countries. JustAnswer is based in the Presidio and backed by Charles Schwab, Crosslink Capital, and Glynn Capital Management.
Our Culture
Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together with regular happy hours, team offsites and amazing holiday parties (think renting out an island, taking over an arcade and cruising around the Bay on a chartered yacht). Perks include team lunches, delivered-to-your-home snack boxes, monthly tech allowance, medical/dental/vision, 401K with matching, access to JustAnswer's 12,000+ verified Experts, and more. Best of all, you get to work at a hot company that’s (drum roll, please) profitable!
About The Role
As Group Product Manager for JustAnswer’s Conversational UX, you will create a conversational interface that delights our customers and drives business impact. You are adept at leading product managers and working with cross functional teams to execute on a product vision in a high growth business. You will help drive our overall product strategy and work with senior product leadership to ensure we meet our overall business goals.
Duties and Responsibilities
- Set a conversational UX vision, strategy, and roadmap with measurable goals for PMs, engineers, and AI conversation designers.
- Facilitate ideation, development, and delivery for bold, high impact conversational products
- Directly manage a team of product managers, provide regular coaching, guidance, and feedback to ensure consistent quality across the entire group
- Drive to deliver a healthy and efficient cadence of high impact product releases
- Continually invest in the growth of the product management team
- Foster collaboration and communication between PMs and other initiatives to build a coherent, high usage conversational interface which drives measurable increases in customer LTV
- Improve testing methodologies, reducing test duration, and accelerate learning
- Streamline quarterly planning by defining and enforcing a product development process based on Lean Methodologies.
- Work closely with engineering teams to design scalable solutions.
- Spend time with end-users to understand their needs and generate insights on how to address these needs.
- Articulate, specify, and prioritize best-in-class conversation platform functionality that improves both script writer efficiency and conversation quality.
- Represent your initiative in presentations, meetings, and with customers.
Requirements
- 8-10 years of B2C product management experience working in an agile development environment focused on web and mobile
- 2-3 years of experience in leading a team of product managers
- Good understanding of NLP and chat conversation design principles
- Proven experience with conversational platforms and products that drive chatbot conversation quality.
- Self-starter with a bias toward action and a proven track record of results
- Strategic, creative, and analytic
- Know how to delight customers and how to use data to know if you did
- Experience building and scaling a product from the ground up
- Proven ability to work cross-functionally
- Excellent written and oral communication skills
- Bachelor’s degree in Computer Science, Applied Math, or any related field. MBA preferred. Equivalent professional experience will be considered.
