Hazel Health was founded on the belief that access to healthcare should never stand in a child's way of excelling. At Hazel Health we improve the health and well-being of children by leveraging innovative technology to make it easier for children to receive care from passionate, licensed healthcare providers. Our telehealth solution benefits students, parents, educators, and the community overall. We are dedicated to improving access and equity, so every student has the foundation to succeed.
Join our unique team of leaders from technology, healthcare, and education, all with proven track records for delivering sustainable, successful services to transform the way students receive health services at school and at home.
Job SummaryWe are looking for dynamic, empathetic, and action-oriented individuals to join our exciting Clinical Operations team.
As a Clinical Quality Specialist, your primary responsibility will be to support clinical relationships with schools and coordinate training efforts to create a positive experience for new teammates joining the Clinical and Clinical Operations teams. This role will partner with teams to develop and execute a comprehensive and effective onboarding processes to ensure an impactful new hire experience for providers and support staff.
Duties and responsibilities to include, but not limited to:Primary Job Responsibility
- Collaborate with the team to deliver orientation and onboarding for new employees on the Clinical and Clinical Operations team; provider coordination and logistics support for live programs and eLearning
- Design and revise documentation for the onboarding process
- Manage tasks associated with our Learning Management System (LMS) including: creating and refining courses; managing course enrollment; tracking and reporting learning activities
- Work with team to identify process improvements and document new procedures
- Collect and address feedback to continually refine District Health Protocol and onboarding processes
- Passion for our mission
- Bachelors Degree preferred
- Understanding of FERPA and HIPAA preferred
- Previous experience with onboarding and training preferred, but not required
- Detail-oriented with excellent written and oral communication skills
- Experience collaborating effectively with a team and both internal and external stakeholders
- Ability to handle multiple tasks simultaneously and set appropriate priorities
- Able to exercise kindness, humility, tact, courtesy, and diplomacy when dealing with individuals at any level
- Ability to work autonomously with efficiency and attention to detail
- Experience maintaining confidentiality with sensitive information
This is an exciting position in a fast-paced organization. We offer a highly competitive compensation and benefits package.
At Hazel, we don’t just accept differences—we thrive on it. Having a diverse team makes our company, our products, and our solutions and service to families and schools stronger and better. Hazel is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, national origin, sex, gender identity, sexual orientation, age, marital status, disability status, or Veteran status.
All offers of employment are conditioned on a candidate’s consent to a background check and our satisfaction with the results. Qualified candidates with arrest and conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
