We are looking for a highly motivated and detail-oriented Executive for Online Booking Tool to join our team. The ideal candidate will be responsible for managing, optimizing, and assisting customers with our online booking system, ensuring seamless functionality and delivering excellent customer service. This role requires strong technical proficiency (Amadeus Ticketing), problem-solving skills, and the ability to work with cross-functional teams to enhance the user experience.
Executive Online Booking Tool
Job Duties
- Oversee the daily operation of the online booking platform, ensuring smooth functioning and user experience.
- Ensure that the booking system is fully integrated with flight, hotel, and other travel service APIs.
- Collaborate with the IT and product teams to troubleshoot issues, fix bugs, and implement system upgrades.
- Assist customers with online booking queries, providing troubleshooting support and resolving booking-related issues.
- Handle customer complaints or escalations related to the online booking tool, ensuring prompt resolution.
- Maintain knowledge of company products, services, and offers to help customers make informed booking decisions.
- Coordinate with the technical team for the smooth rollout of new features, updates, or fixes to the booking system.
- Test new features and report feedback to enhance the usability and functionality of the system.
- Ensure the system’s payment gateway is functional and secure for seamless transactions.
Suitable candidate criteria
- 2+ years of experience in a travel, e-commerce, or customer support role.
- Experience with online booking tools, CRM systems, or related travel technology platforms is a plus.
- Bachelor’s degree in Business, Information Technology, Travel & Tourism, or related field
If you are interested send your CV to careers@aviation.hayleys.com mentioning “ Executive Online Booking Tool” as the subject of the email.
