Senior Operations Specialist - Operations (Pharmaceutical)

1. JOB ACCOUNTABILITIES 

• Overall coordination of warehouse activities of FMCG/Pharmaceutical sector. 
• Supervising the receiving, storage and dispatch of  FMCG/Pharmaceutical products aligning with the service standards and cost objectives.
• Attend to all customer complaints and ensure optimum customer satisfaction. 
• Responsible for generating all reports to be furnished to clients.
• Conduct supplier evaluations and monitor progress to improve service standards. 
• Act as the authorized person for all warehouse related transactions. 
• Responsible for obtaining services from suppliers and verify supplier payments. 
• Ensure accuracy of all inbound and outbound shipments.
• Reconcile inventories to system records by carrying out cycle counts whilst maintaining tight security to inventory and records. 
• Ensure transactions are accurately and timely recorded in relevant systems as per the assigned SOPs in order to generate required MIS. 
• Manage outsourced staff in liaison with the administration function.
• Initiate process improvements in order to improve efficiency and service levels. 
• Ensure compliance with safety and quality standards, company and client SOPs and audit requirements. 
• Obtain services from suppliers and provide accurate cost and billing information in a timely manner for invoicing purposes.

2.  MINIMUM KNOWLEDGE/ EXPERIENCE / TRAINING / QUALIFICATIONS REQUIRED FOR POSITION

• 6 ‘Credit’ passes at the GCE O/L examination including Mathematics and English and 3 passes at the GCE A/L examination for Bio Stream.
• Bachelor’s Degree (Preferable in Logistics and/ or Supply Chain Management) or an equivalent professional qualification. 
• Minimum 2 years’ work experience in Executive grade, in a warehousing and distribution environment, pharmaceutical industry and exposure in to inventory management &  will be a definite advantage.
• Sound knowledge in ERP & WMS. 
• Ability to work with MS office packages. 
• Strong analytical skills & excellent communication skills