SALES ADMINISTRATION SPECIALIST
JOB RESPONSIBILITIES
- Collect and analyze sales data to identify trends, patterns, and opportunities for improvement.
- Regularly prepare and distribute reports on sales performance, customer feedback, and market conditions to guide decision-making.
- Gather and analyze data on market trends, competitor activities, and customer preferences to inform sales strategies.
- Manage schedules, centralize information, automate processes, and handle administrative duties to enable sales reps to focus on selling.
- Assist in the preparation of proposals, presentations, and contracts, ensuring that sales materials are up-to-date and relevant.
- Serve as the primary custodian of customer control agreements, ensuring safekeeping, accessibility, and compliance with regulations.
- Act as a point of contact for customers, addressing inquiries and providing accurate and timely information about products, services, and order status.
- Manage customer interactions, resolve issues, and build and maintain strong relationships through regular communication and problem resolution.
- Collaborate with the sales team and other departments to solve issues that arise during the sales process, ensuring customer satisfaction.
- Work with various departments (such as finance, and marketing) to ensure smooth processing.
- Manage user accounts in the customer billing portal, ensuring authorized individuals have access to necessary billing information.
- Coordinate with regional offices to obtain account numbers for new and existing customers, ensuring compliance with local requirements
- Maintain and update sales databases, track sales activities, and ensure data accuracy. Generate reports to keep the sales team and management informed of performance metrics.
- Assist in training programs for new sales team members, offering coaching and mentoring where needed.
- Assist in the onboarding process for new team members by ensuring they have the necessary tools and knowledge to succeed in their roles.
- Prepare materials, take meeting notes, and schedule meetings to ensure all stakeholders are aligned and informed.
- Conduct research on potential customers, update sales materials, and respond promptly to customer inquiries, ensuring that the sales team is equipped with the information they need to succeed
CANDIDATE PROFILE
- Excellent negotiation skills and be persistent
- Excellent command in English and Sinhala/ Tamil languages
- Outstanding interpersonal skills and excellent presentation skills both verbal and written
- A minimum of 3 passes at G. C. E. A/L.
- Relevant professional qualification will be an added advantage
- Computer literacy and good administrative skills
- Ability to maintain relationships with a wide variety of stakeholders
If you think you have what it takes to be successful in the above challenging role, please apply within 7 days of this advertisement by email to careers@fedexlk.com indicating the position applied for and the company name on the subject line of the email.
Pay and benefits of the above position will be competitive and the rewards are performance driven.
Hayleys is an Equal Opportunity Employer.
