Retail Sales Specialist - Mount Lavinia
JOB RESPONSIBILITIES
- Accepting packages from walk-in-customers by properly checking on the possibility to deliver, possible rates and giving commitment to deliver by updating the FSM (FedEx Ship Manager) to facilitate customer requirements as needed
- Arranging cash pickups under customer request, by properly arranging pickups by contacting customer service and updating them accordingly to ensure customer requirements are properly addressed
- Balancing daily cash sales with the finance team as per the instructions given to ensure the timely cash settlements
- RPI pickup arrange thru the RPI team, inform tracking no. follow up till delivery under cash basis
- Automating each cash AWB through FSM (FedEx ship manager) supporting to achieve the country automation target
- Keeping ROC customers updated on any delays through proper follow up to ensure all customers are provided with timely information
- Deliver inbound packages or detained documents under the credit control team supervision
- Maintaining a manual files for arranged AWBs, daily packages details, POD same maintaining an excel sheet of monthly export/import cash sale details
- Replying to Internal & External General E-mails which are coming to ROC promptly to ensure all ROC customer inquiries are properly addressed
- Managing the FedEx branding and maintaining the retail outlet directly coordinating with the marketing & the admin departments
- Contributing to the achievement of monthly Sales revenue Target through proper follow up with customers to meet the given cash sales targets
- Performing additional duties commensurate with the current role, as and when requested by management
CANDIDATE PROFILE
- A minimum of 3 passes at G. C. E. A/L
- A minimum of 6 credits at the GCE O/L examination including English & Mathematics.
- Minimum of 2 years’ experience in a similar capacity would be an added advantage.
- Excellent communication skills in English, Sinhala (Written & Spoken)/ Tamil would be an added advantage
- Demonstrable interpersonal skills.
- Fair knowledge in Microsoft Packages
If you think you have what it takes to be successful in the above challenging role, please apply within 7 days of this advertisement by email to careers@fedexlk.com indicating the position applied for and the company name on the subject line of the email.
Pay and benefits of the above position will be competitive and the rewards are performance-driven.
Hayleys is an Equal Opportunity Employer.
