Manager - IT

IT Manager

We are seeking for an enthusiastic and talented IT Manager who will ensure Smooth and secure operation, maintenance and development of the essential end-user IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, and the other hardware and software.

Candidate Profile:

Five or more years of experience in IT management
Bachelor’s degree (or equivalent) in information technology or computer science
Professional certifications in operating systems, cloud and other products.
Sound knowledge in desktops, laptops and the other end-user hardware troubleshooting, repairing and maintenance.
Deep knowledge in Operating Systems, Microsoft O365 email systems, DNS,  Active Directory, current equipment and technologies, enterprise backup and recovery procedures, and systems performance monitoring
Expertise in implementing, configuring, and testing IT solutions
Strong creative and analytical thinking.

Responsibilities 

Organizing, leading and controlling of end-user IT infrastructural and the IT Helpdesk engineering team
IT service delivery aligning to ITIL/ISO20000 best governances
Handling incidents and problems efficiently and deliver services adhering to committed SLAs to internal users
Using emerging and cutting-edge technologies to improve efficiencies and productivity of the overall end-user IT systems to boost the business operation
Manage end-user operating systems patching and antimalware/ EDR systems and ensure the systems are up-to-date  
Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
Design, develop, implement and coordinate systems, policies and procedures
Ensure security of end-user systems, data and network
Act in alignment with user needs and system functionality to contribute to organizational policy
Identify problematic areas and implement strategic solutions in time
Preserve assets, information security and control structures
Handle annual budget and ensure cost effectiveness
Analyse processes, technologies, and vendors continually to find areas for improvement
Prepare cost–benefit analyses when upgrades are necessary, and monitor vendors to ensure that they’re offering the best-possible service and value for business needs
Train employees to use software and hardware; troubleshoot issues and provide technical support when needed
Develop and execute disaster planning and maintain data backups
Working closely with department head to assess the growth needs and maintenance of the company’s network

If you believe you have the necessary qualifications to excel in this challenging role, please apply within 10 days of this advertisement via email to careers@hayleysfentons.com, indicating the position applied for in the subject line of the email.

Pay and benefits for the above position will be competitive, and rewards will be performance-driven.

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