JOB ACCOUNTABILITIES
- Ensure prompt, attentive, and responsible communication with principals and customers to uphold high service standards and foster strong relationships.
- Prepare accurate container declarations by promptly updating the local computer system to ensure timely reporting to vessel operators and terminals.
- Meet the operations department-related KPIs set by principals through accurate and timely updates to systems, aiming to be recognized as one of the top agents in the principals' network.
- Maintain ISO standards by diligently following established processes and work instructions in the quality system, ensuring the avoidance of non-conformities that could impact the quality of services provided to principals and customers.
- Track and monitor vessel schedules to ensure timely arrivals and departures, facilitating efficient logistics operations.
- Assist in managing port operations and liaising with relevant authorities to ensure smooth and efficient shipping activities.
- Ensure all operations adhere to maritime regulations and customs laws to maintain compliance and uphold industry standards.
- Ensure timely processing of all invoices by accurately verifying charges and supporting documents, providing precise debiting instructions to avoid penalties and disputes, and improving cash flow when applicable.
- Perform other duties as assigned by management that align with the current role, ensuring flexibility and support for team objectives.
MINIMUM KNOWLEDGE/ EXPERIENCE / TRAINING / QUALIFICATIONS REQUIRED FOR POSITION
- 6 passes with 'C' for Maths and English at the GCE O/Levels or London O/Levels AND
- A minimum of 2 passes at the GCE A/Levels OR
- Successfully completion of UGC approved A/L equivalent foundation course with minimum of 1-year operations experience in a shipping line.
- Excellent command of the English and Sinhala languages.
- Excellent interpersonal skills to effectively communicate and collaborate with colleagues and clients.
- Ability to think critically and perform tasks independently.
If you think you have what it takes to be successful in this challenging role, please click Apply Now within 10 days of this advertisement.
Hayleys is an Equal Opportunity Employer.
