- Develop and implement a comprehensive commercial strategy aligned with the company's overall goals and vision.
- Identify new market opportunities, industry trends, and potential areas for expansion.
- Lead and motivate the sales team to achieve targets and exceed revenue goals.
- Drive the acquisition of new clients and manage key accounts to foster long-term partnerships.
- Oversee pricing strategies to ensure competitiveness while maintaining profitability.
- Negotiate contracts and service agreements with clients, vendors, and partners to secure mutually beneficial terms.
- Foster strong relationships with key clients, understanding their needs and ensuring a high level of customer satisfaction.
- Provide leadership, guidance, and mentorship to the commercial team, encouraging professional growth and development.
- Monitor and analyze key performance indicators (KPIs) related to commercial activities and take corrective actions as needed.
- Collaborate with other departments such as operations, logistics, and finance to optimize processes and deliver a seamless customer experience.
MINIMUM KNOWLEDGE/ EXPERIENCE / TRAINING / QUALIFICATIONS REQUIRED FOR POSITION
- Bachelor’s degree approved by UGC or equivalent professional qualification with a minimum of 8 years work experience of which 3 years at managerial level.
- Demonstrate competency in driving results, collaborating and influencing others, development of diverse talent, meeting and exceeding customer expectations, and proven communication skills.
- Proven experience in a senior commercial or sales leadership role within the freight forwarding or logistics industry.
- Solid customer service attitude with excellent negotiation skills.
- Proficient with Microsoft Office applications and a very good knowledge of the Windows Operating Systems.
- Excellent English communication skills, both written and spoken.