Associate – Operations

JOB ACCOUNTABILITIES:

• Co-ordinate with business units, freight Forwarders and obtain Shipping Information, respond to e-mails/letters in a timely manner using the accurate and real time information order to maintain customer satisfaction.
• Send Arrival Notices to Freight Forwarders and direct consignees in Maldives with the B/L copy as per the stipulated timelines.
• Finalize inbound cargo manifest information covering containers to be discharged in Maldives.
• Generate files containing cargo/freight details from the principal’s system and download data to the local system for the purpose of invoicing, calculating agency remuneration and preparing other finance and operational reports.
• Complete all discharging work flow steps are duly completed in Principal systems as per the set standards/guidelines in order to meet KPIs given by the individual carriers.
• Arrange PDF B/L in the same order appearing in the system with the Vessel/Voyage calling Maldives in order to facilitate manifest hard copy reporting to Maldivian Customs
• Ensure consistent development on current workflow / systems by identifying process improvements and communicate same to immediate supervisors to improve productivity and efficiency.
• Ensure that all relevant correspondences are maintained in the e-file folders in order to ensure easy access and retrievability.

MINIMUM KNOWLEDGE/ EXPERIENCE / TRAINING / QUALIFICATIONS REQUIRED FOR POSITION

• Three passes at the GCE A/Levels
• Bachelor’s Degree or Diploma or Equivalent professional qualification
• One to two years' experience in the related field
• Good command of English both written and verbal