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Data Analyst, Sales Operations

Grand Rounds

| 2023-12-12

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Job details
Company overview

We're looking for an Analyst to join a high-impact, high-performing team that delivers Go-to-Market (GTM) analytics and insights to the leadership team. The goal of this role is to scale and automate our key forecast, RoI, utilization and other reports and processes. The ideal candidate is a detail-oriented and data-savvy analyst who not only understands large, complex data sets well, but can also synthesize them to provide actionable insights.

What You'll Do

Build and maintain scalable reporting infrastructure:
Designing the ideal data warehouse that compiles data from several sources; We report on multiple disparate data sets across CRM (Salesforce), Anaplan, Tableau, Looker and other BI tools. We are at a stage where we want to drive scale by joining and reporting on these multiple data sets. This requires supporting the design of our data lakes and data warehouses and structuring data tables to ensure consistent, scalable and accurate reporting
Work with Data Platform team to ensure raw GTM data housed in the data lake is mapped and transformed into reporting tables available in SQL-based BI platforms
Be the GTM SME on information available in the data lake and curate/maintain core reports for use by GTM team membersAs GTM SME, help answer, triage, and/or escalate BI report/platform issues to the right team (monitoring Slack channels, answering questions, etc)Regularly audit / evaluate data integrity available in BI platform & provide GTM representation in business requirements testing for data lake & BI platform enhancements

Generate insights and analytics for the leadership team:
Automate current core GTM reports (e.g. Critical weekly GTM forecast reports) from Google Sheets to a BI platform, minimizing the need for manual intervention
Report across the full GTM funnel by joining data from Marketing efforts (leads, and contacts generated), Sales driven efforts and then further into Client success metrics (retention, growth, utilization etc.)
Provide insights on Marketing sourced and influenced pipeline from data across multiple sources
Create/curate new core reports & strategic models for consumption by GTM and GTM partners
Work with GTM leadership to build leadership dashboards that facilitate real-time access to OKR & KPI progress, and identify opportunities for improvements

Qualifications You'll Need

Bachelor Degree required; preferably in technical field (Engineering, Mathematics, Finance or related)
A minimum of 4+ years of analytical and operational experience (e.g. business operations, data mining, data analyst preferably in technology or healthcare company)
Strong analytical skills. Experience working with large sets of unstructured and synthesizing into business insights (e.g.,using SQL or other querying tools, Excel, Salesforce, data visualization in Tableau)
Strong SQL experience is a must to write efficient queries to pull across multiple data sources
Experience with CRM (preferably Salesforce.com), experience with Looker a plus
Experience providing input into data warehouse design for scalable reporting
Proven attention to detail, good business acumen and awareness of business trends, high degree of motivation, responsibility, and flexibility
Effective, clear, and concise communication skills, verbal and written. Experience communicating with cross-functional teams

About Grand Rounds Health and Doctor On Demand:

Grand Rounds Health and Doctor On Demand merged in 2021 to form the first of its kind integrated virtual care company to raise the standard of healthcare. Our personalized, longitudinal care services include primary care, specialty care, integrated behavioral health, everyday and urgent care, chronic condition management and prevention and 24/7 triage. We get members to the right care, at the right time through ongoing clinical navigation, expert medical opinions and care coordination.

Partnering with leading employers and health plans, we deliver unparalleled, end-to-end care. Our combined nationwide practice of dedicated clinicians and innovative data science and technology platforms provide better care experiences, better member satisfaction, and better outcomes and cost savings for our nearly 100 million covered lives across commercial, Medicare and Medicaid.

Headquartered in San Francisco, the combined company has been recognized as a 2020 UCSF Digital Health Award winner for Employer Wellness and 2021 Best Workplaces in Healthcare and Biopharma™ by Great Place to Work and Fortune. Learn more at www.grandrounds.com and www.doctorondemand.com.

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Grand Rounds is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Grand Rounds considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

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