Remote Customer Support Specialist (GMTP, Web Apps)

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem of businesses consists of more than 20 companies and an investment fund.

GMTP is a Genesis business unit that mixes the experience of e-commerce and online media professionals to create unique digital solutions at the intersection of these areas. Our current portfolio includes several online stores, an e-commerce B2B web application Checkify, and a content management system for Suspilne.

GMTP’s E-commerce team is responsible for managing B2C online sales channels (white-label shops, Amazon, Etsy, TeeSpring, etc.) for a wide range of physical goods. Over the last year, we've opened 4 online stores that served thousands of customers from 111 countries - that's more than a half of all existing! By joining our team, you will have a rare opportunity to become an e-commerce expert with multi-product and cross-platform experience.

We are looking for remote Customer Support Specialist for our e-commerce projects to help us respond quickly to our customers' requests and understand their needs better.

What you will do:
- Communicate with our customers via email;
- Gather statistics on customer complaints;
- Communicate with sales team to resolve customers’ issues quickly.

About you:
- Experience in providing customer support services;
- Fluent written English;
- Excellent written communication skills;
- Initiative, ability to offer own ideas;
- High level of empathy and patience.

Would be a plus:
- Experience in working with support automation apps (Zendesk, Intercom, etc.);
- Experience in working with Shopify or other CRM for online stores.

We offer:
- Opportunity to help people from all over the world get the best user experience in their lives;
- A professional team of optimists who are always ready to help with advice and support;
- Monthly fixed salary;
- Work in the best product IT company in Ukraine.