Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.
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Product Manager - Business Systems
Come be an important part of our growth by founding the role of Product Manager on Fastly's Business Systems team. Key responsibilities include demonstrating Salesforce product expertise, applying systems thinking to business problems, as well as specifying and documenting technical requirements for solving some of the organization’s most complex challenges. The work you implement will have a direct impact on our team’s productivity and our organization’s overall growth. You will be expected to work with our business stakeholders at all levels, using your functional/business expertise and technical proficiencies to understand the challenges they face and provide context to team leadership for work prioritization and organization. This is a new role for Fastly, so you'll get to establish many of the operating procedures and standards to help set us up for success! If you want a work environment where your ideas are welcome and contributions are recognized, this is the place for you!
This role is limited to non-US only.
What You'll Do
- Use systems thinking to workshop complex problems with business partners, identify solutions, and document requirements.
- Establish systems analysis frameworks, patterns and practices for the future growth of the BSA team.
- Coordinate with system admins and developers to resolve technical issues.
- A leader in multi-functional team projects that address strategic business issues, you'll provide guidance to the business on implementation strategies & best practices.
- Create and document user stories in JIRA including acceptance criteria for developers and admins of all levels.
- Create proof of concepts and design mock-ups.
- Manage ticket intake process, assuring tickets are ready for stakeholder prioritization and team grooming ceremonies.
- Improve the overall quality and completeness of documentation.
- Influence at all levels without straight line authority.
- Contribute to strategic roadmap planning activities and team process improvement to increase results.
- Provide Salesforce product expertise, combining business knowledge and technical skill.
- Help us grow the GTM Systems team by contributing to the development of our vision and execution of our strategies.
What We're Looking For
- Solid business process engineering skills using the Salesforce CRM platform and its peripheral ecosystem.
- Extensive Business Analyst work experience, preferably in an Agile environment.
- Solid understanding and ability to solution Salesforce integrations with other systems.
- Ability to create and interpret system / business requirements and prepare specification and design documents for developers.
- A deep understanding of the Lead to Cash processes at scale.
- Success working independently with distributed stakeholders and development teams.
- Familiarity with modern technology and architecture (cloud, virtualization, object stores, etc.), as well as with SDLC tools and agile development methodology.
- The ability to discuss high-level best practices for Salesforce.
- Must excel in a fast-paced, collaborative environment.
- Partner with cross-functional leaders that address strategic business issues and create plans to apply appropriate technology solutions.
- Excellent written and verbal communication skills with a pleasant, supportive, and customer-focused personality and the ability to work across all levels in an organization.
- Outstanding attention to detail and problem solving skills.
- Ability to follow through on sometimes ambiguous issues until resolved.
- Ability to work independently and as part of a team.
We value a variety of voices, so this is not a laundry list. It would be an added bonus if you have experience in ANY of these:
- Solid understanding of Salesforce Lightning UI.
- Experience with Salesforce CPQ.
- Experience working on projects that rely on integrations between Salesforce and NetSuite to facilitate the order-to-cash process.
- Certified Salesforce Administrator, Certified platform app builder, CPQ certification.
- Working knowledge of NetSuite, Zendesk, and/or Gainsight.
Why Fastly?
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We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
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We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is in our DNA.
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We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits like up to 20 weeks of paid parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).
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We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
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We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.
We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit, please apply!
Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment.
Employment decisions at Fastly are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Fastly encourages applicants from all backgrounds.
*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Fastly. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.
Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.
