Sales Operations Analyst
Who We are
Electric is on a mission to simplify IT for small businesses everywhere. In the US alone, 99% of companies are small businesses, and we have a huge opportunity to impact how they run by providing a solution that makes managing IT easy (even if you’re not an IT expert)! We do that for almost 1,000 small businesses and over 55,000 users with IT Management Software that makes technical things like device management, application provisioning, cybersecurity policies, employee onboarding, and compliance reporting easy to manage and improve.
Our employees are our most valuable asset. We have a people-first culture that prioritizes inclusion, support, growth, and development. You're not just an employee here; you're an important part of our community and of our mission to simplify IT.
If you want to bring your skills to a highly collaborative team and are passionate about pairing the creative with the analytical, have a flair for testing and experimentation, embody grit, determination, and curiosity, and want to be part of bringing Electric to small businesses across the U.S., read on.
Overview
We are seeking a Sales Operations Analyst who will support the success of the Electric sales and marketing teams. You will work closely with Sales and Marketing, reporting on their success metrics based on factors such as industry and market, and subsequently helping to craft new market strategies based around these metrics. You will also work with marketing to help apply the operational consistency of our outbound generation process to their inbound generation process.
What you’ll do
- Understand the overall sales and marketing processes and details of each sales stage in order to be a trusted advisor and provide insight and strategies to increase close rates, productivity, and profitability of sales through the lead to opportunity process
- Standardize and enforce formal sales policies and processes
- Take ownership of Salesforce hygiene and develop meaningful reports, dashboards and ad hoc analyses
- Understand the GTM tech stack and ensure best practices are implemented across all tools (Salesforce, Outreach, ZoomInfo, Gong, LinkedIn SalesNav, Chili Piper, etc)
- Execute on GTM technology / platforms roadmap, gathering requirements and implementation of new features while ensuring effective user adoption
- Champion data-driven decisions by contributing to a structure that collects & maintains clean and accurate data that is analyzed and presented as actionable information, enabling all users to trust the CRM as the source of truth
- Analyze the sales process & identify possible areas of improvement utilizing technologies when possible
- Manage lead routing process and assign key accounts to Account Executives and ensure outreach
- Identify areas of opportunity to reduce time or increase productivity in the sales process
- Support SDR and Sales team with day to day operational requests
Who you are
- At least 2 years of Sales Operations experience, SaaS environment a plus
- Experience with Salesforce, certification a plus
- Enjoy creating impactful slide decks (Powerpoint or Google Presentations)
- Experience with Excel
- Previously worked in a fully remote environment and are a tech-savvy individual
- Curious and not satisfied with the status quo
- Advanced communication skills
- Collaborative approach to problem solving
Excited about the opportunity, but worried you don’t meet all the requirements? We recognize that people with marginalized identities are less likely to apply to jobs where they don’t meet every single qualification. We encourage you to apply anyway, and give us both the chance to find out if you’re the right candidate for this or other roles!
Read about working at Electric here and meet our leadership team!
We offer a range of benefits that include:
- Flexible and generous PTO
- Mental Wellness Days
- Volunteer Days
- Medical, Vision, Dental, and Orthadontia Coverage
- 401k
- ESOP (Employee Stock Option Program)
- Kindbody Membership for Family Planning
- Pre-taxed Commuter Benefits
- Generous Parental Leave
- Paid medical, family, and military leave
- Short and Long Term Disability
- Employee Assistance Programs
- Life Insurance funded by Electric
- Training and career growth
- Awesome team building events!
Where?
We are headquartered in NYC, with an office in Denton, TX and remote locations across 27 states. Our largest markets outside of the Tri-State area and Dallas-Fort Worth area are San Diego, Denver, Raleigh. We embrace a hybrid culture and offer opportunities throughout the year for folks to get together in regional markets or at HQ. With a widely distributed team, we are used to working remotely across different time zones.
See below to see if you are eligible to work within the 27 states we hire in: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin.
Standard Working Hours: 9:00AM -6:00PM ET
We are an equal opportunity employer.
We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users.
We are committed to creating a diverse and inclusive work environment. Electric does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law.
Accommodations
Electric is committed to providing access, equal opportunities, and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation as part of the recruitment process, please contact: TA@electric.ai.
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