This job is expired
Senior Executive - Service Excellence
Dialog
| 2024-08-27
Align key performance areas across Sales, Support, and Fulfillment to meet strategic objectives.
Ensure accurate data and processes for improved customer experience.
Monitor and report on DE CEI measurements, addressing service standard variances.
Conduct analysis for reviews and decision-making and develop sustainable KPIs/SLA frameworks.
Identify and resolve customer pain points, focusing on digital solutions.
Oversee quality checks and escalate issues to improve service delivery.
Drive performance improvements, meeting SLAs and enhancing team collaboration.
Manage sprint backlogs, track project progress, and address risks.
Conduct Root Cause Analysis (RCA) and implement corrective actions.
Evaluate customer interactions, reduce service issues, and improve satisfaction.
Lead process improvements with vendors and cross-functional teams.
Organize employee and customer engagement events and manage CSR projects.
Not available
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