Senior Executive - Human Resources Operations

Track due dates for employment life cycle changes (contract renewals, appointments, terminations) and follow up via calls and emails with relevant parties. 

Generate draft letters using HCM letter builder, including salary details, for approvals via e-signature. 

Prepare monthly payroll input sheets for salary and allowance changes, forward to payroll team. 

Share monthly category change list with internal stakeholders for necessary actions. 

Coordinate secondment notifications and communicate with relevant parties. 

Address employee concerns received through HCM Reach HR. 

Conduct eligibility checks for DIMP processes and update recruitment team. 

Update HCM with employment dynamic changes and validate with approved documents. 

Collaborate with System Administration team on HCM data concerns. 

Handle employee requests for HCM data updates and confirm completion. 

Assign and manage tasks received via common email (Open Ticket). 

Update inter-stakeholder SLAs for tasks; close tickets upon completion. 

Initiate resignations on HCM for Exit/FRN notifications to stakeholders. 

Manage notice periods in personal files; prepare Acceptance of Resignation. 

Facilitate final clearance process for resigning employees. 

Share gratuity eligibility list with payroll team. 

Assist in preparing final due reports for payroll clearance. 

Inform employees of negative payments and coordinate service letter collection. 

Maintain FRN reports and related documents in personal files. 

Prepare and verify letters (EPF/ETF, NIC changes, VISA, Bank, Educational) from HCM records. 

Email soft copies and arrange for letter collection by employees. 

Share NPS link for service confirmation letters with employees. 

Verify FRN status, prepare service letters, and coordinate detailed letters via HRP approval. 

Seek HRP approval for sharing information with external parties. 

Confirm services of resigned employees to recruitment agencies/companies. 

Obtain supervisor signatures for hard copy forms and oversee posting by admin team. 

Classify, index, and upload documents daily (new joiners, dynamic changes) to the system. 

Facilitate internal and external audits related to personal files. 

Provide file details to Industrial Relations team for disciplinary investigations. 

Conduct rehire eligibility checks based on personal and disciplinary records. 

Manage off-boarding process including notifying outsource company and stakeholders. 

Coordinate deletion of system access, door access, and service phone disconnection. 

Collect Outsource Staff ID and verify documentation accuracy. 

Update B card database with ABH forms and monthly new joiner registrations. 

Finalize system database monthly and provide ad-hoc reports to stakeholders. 

Prepare organizational visual structures for BU, Axiata, and government requests. 

Seek CPO approvals and share finalized org visuals. 

Coordinate DID/UID registration with facilities team and FQMS fuel system. 

Create Touch Fuel system profiles for new joiners and employees with changes. 

Address fuel card issues and issue NFC Fuel cards as needed. 

Deactivate facility access for resigned employees. 

Support HR operations during strategic initiatives like amalgamations and VRS/GHS. 

Assist in HR operation transitions for new subsidiaries. 

Support onboarding processes and ensure completion of employee information in system and personal files.