Analyse and identify the business processes that are unique to telco and general organizational operating procedures to gain proper understanding on areas of risk and potential for fraudulent practices to identify gaps and make necessary recommendations.
Be aware of the changes that take place in the environment (Technological developments, process changes etc.) From time to time and its effect on the business and risk /fraud potential to make necessary recommendations for improvements.
Gain a detailed understanding of the unique fraud types found in the telecommunications industry and any specific fraud types that may be unique to Dialog’s product and service offerings in order to be able to identify incidence of such threats, to investigate and take appropriate action to mitigate same.
Monitor customer usage patterns in order to identify the existence of any unusual behaviour that may be indicative of fraud, in order to identify any deviations from the expected norms, historical trends and draw attention to any outliers that if not detected may lead to some form of loss.
Conduct end-to-end reviews of products/services/processes etc. of selected business operational areas in order to document and understand the transactional flows and business logic so that any possible risks could be identified and appropriate tests and controls to be introduced.
Plan out all projects, UATs, assignments related to investigations, set well-defined personal objectives, proactively organise resources and manage one’s time effectively. Further, monitor performance against deadlines and milestones to ensure achievement of objectives.
Execution of operational compliance audits for the assigned risk areas
Responsible for drive the technical and analytics road map of the division including automations , identify appropriate sources of data, extract the relevant details, perform analytics.