Senior Executive - Compliance Audit

The Job: 

• Conduct audits for DBS & Partners Retail Experience centers, Customer Interaction centers, Customer Resolution center, and Customer Field Support Service, ensuring adherence to standards. 

• Communicate audit findings, including failures, risks, impacts, and recommendations, effectively to auditees for corrective action. 

• Ensure timely submission of audit achievements and distribute comprehensive audit reports promptly. 

• Maintain 100% accuracy, efficiency, and effectiveness in audit operations. 

• Conduct audits professionally, respecting auditees' time and managing time efficiently. 

• Foster professionalism, teamwork, and collaboration within the compliance team. 

• Complete 100% quality and compliance audits for various areas including CRC/NON-CRC SR, GCEO Escalations, CV Loyalty benefits. 

• Conduct audits on GCEO Escalations, CV Loyalty Benefits, and Activations accuracy samples. 

• Perform GSD Support Functions audits as per the Group Audit Schedule. 

• Upload 100% of remote audit data to ensure availability for timely completion of audits. 

• Analyze top audit issues, report trends, and collaborate on corrective actions with process owners. 

• Support risk management by identifying and assessing risks and collaborating on resilience efforts. 

• Conduct fraud investigations, gather evidence, analyze transactions, and prepare detailed reports. 

• Ensure timely follow-up and closure of audit issues. 

• Produce detailed investigations from audit findings to enhance organizational integrity. 

• Identify areas for improvement and recommend enhancements to work processes. 

• Attend compliance meetings, contribute insights, and participate in calibration sessions. 

• Collaborate with data analysts to analyze datasets and deliver actionable insights to management. 

• Develop and deliver training sessions on compliance requirements and internal controls. 

• Collaborate with HR, legal, or security teams on misconduct investigations and prepare reports.