As a Senior Business Analyst, the candidate will play a critical role in shaping the success of our Fintech digital platform by digitizing and automating retail banking services, including payments, mobile wallets, savings, loans, fixed deposits, cards, and operations. You will collaborate with cross-functional teams to analyze, design, and implement innovative digital banking solutions that enhance customer experiences and operational efficiency.
Key Responsibilities:
- Requirements Gathering: Work closely with stakeholders to understand business needs and objectives related to digital financial products such as payments, wallets, savings, loans, fixed deposits, cards, and other banking services.
- Business Process Mapping: Analyze and document business processes, identifying areas for improvement, automation, and optimization across digital financial products.
- Solution Design: Collaborate with product teams and engineers to design and propose digital banking solutions that meet both customer needs and business goals.
- User Stories & Documentation: Create detailed user stories, functional specifications, and process flows for various digital banking products, ensuring alignment with business objectives.
- Stakeholder Engagement: Act as the liaison between business stakeholders, product managers, and technical teams to ensure requirements are clearly communicated and understood.
- Data Analysis & Insights: Analyze data from various systems and digital banking services to identify trends, insights, and opportunities for improvements in financial products.
- Risk & Compliance Management: Ensure that all digital financial products are compliant with industry regulations and standards, including payment security and data protection requirements.
- Testing & Validation: Collaborate with QA teams to ensure the developed solutions meet business requirements through thorough testing and validation.
- Training & Support: Provide training and support to business users to ensure successful adoption of new digital solutions and services.
- Continuous Improvement: Identify opportunities for continuous improvement in digital banking services and operations, using feedback, data, and industry best practices.
