Manager - Software Quality Assurance

The Job  

• Achieve quality goals and performance metrics, enhancing customer experience and minimizing incidents and call rates.  

• Lead the LOB Quality team to drive continuous improvement in system, peripheral, and software quality.  

• Oversee collaboration among Quality, Development Engineering, and Engineering Operations teams.  

• Develop and implement quality engineering standards and processes, promoting effective decision-making.  

• Provide expertise, training, and consulting in quality processes to foster product excellence in a customer-focused environment.  

• Promote and enforce common guidelines for Quality Plans in Product Development, identifying risks and enhancing preventive measures.  

• Establish and enforce standards, methods, and procedures for product inspection, testing, and evaluation.  

• Manage Quality efforts across programs, ensuring thorough estimation, planning, and execution throughout the Software Development Life Cycle (SDLC).  

• Lead Program Quality initiatives for effective quality assessments, planning, and execution across the SDLC.  

• Direct teams to achieve strategic and operational goals related to CRM and Billing systems.  

• Coordinate investments and manage the QA budget, securing approvals and ensuring high-quality product delivery.  

• Oversee procurement, product support, and resolution of customer issues, integrating feedback into product development.  

• Build and maintain a high-quality QA team through hiring, training, mentoring, goal setting, and recognition.