Ensure a seamless purchasing experience for customers through regular live testing of the purchasing journey and proactively identify potential issues.
Stay attuned to the pulse of the target market by conducting regular surveys and providing feedback for enhancing the customer experience journey.
Collaborate in developing and executing marketing campaigns aligned with sales goals.
Maintain the accuracy and timeliness of the sales dashboard, ensuring it reflects the current state of performance.
Regularly collect and analyze performance data from relevant sources to proactively identify anomalies or areas for improvement.
Safeguard adherence to all service-level agreements (SLAs) related to eSales processes by monitoring and tracking SLA compliance, identifying and investigating potential SLA breaches, and promptly collaborating with stakeholders to resolve SLA issues.
Assist in minimizing KYC rejections and support submissions where necessary, working with stakeholders to complete purchases.
