Intern - Business Support Operations

Job Description:

We are seeking a proactive and enthusiastic Intern to join our Business Support Operations team. As an Intern, you will play a crucial role in supporting various operational functions essential to our company's success. This internship offers a unique opportunity to gain hands-on experience in business operations, project management, data analysis, and process improvement.

Responsibilities:

• Assist in maintaining and updating operational documents, reports, and databases.
• Conduct data analysis and assist in generating reports to support decision-making processes.
• Collaborate with team members to identify process improvement opportunities and contribute ideas for efficiency gains.
• Provide general administrative support as needed.
• Handle inbound customer inquiries and campaigns related giveaway winners and provide timely and accurate information or assistance via phone calls in Sinhala, English, and Tamil.
• Ensure a positive customer experience by resolving issues effectively and escalating complex cases to appropriate teams.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with other teams to improve overall customer service and operational efficiency.