This job is expired
Engineer - BSS Operations
Dialog
| 2024-08-31
Ensure timely resolution of system-related complaints/issues within SLA to maintain service levels.
Manage and resolve internal and external customer complaints efficiently.
Correct inaccurate data and ensure system data integrity.
Provide accurate solutions and follow up on incidents until successful closure.
Coordinate with L2 support teams to resolve complex issues.
Regularly update end users and share incident reports with L1 leads.
Conduct system health checks, proactive restarts, and troubleshooting.
Administer logs, alerts, and support ticket follow-ups.
Apply system configurations to prevent revenue impact and prepare reports as needed.
Ensure system uptime and coordinate with vendors for issue resolution.
Administer system configurations and support deployments.
Participate in requirement gathering and conduct user acceptance testing (UAT).
Not available
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