Coordinator - Group Credit Operations

The Job:

· Monitor, provide guidelines, and take preventive actions to minimize debtors.

· Review credit clearances and aging reports to propose initiatives for better recoveries.

· Coordinate credit-related IT/system issues, escalating them to IT when necessary.

· Conduct credit checks on new products and ensure specification confirmations.

· Develop and monitor the credit action plan for collection maximization.

· Authorize credit approvals across Dialog products, adhering to KPIs and SLAs.

· Prepare monthly dashboards (Slippage, Collection Efficiency, DSO for CV Retail).

· Finalize and analyze customer reports, coordinating credit actions based on profiles.

· Provide insights to improve credit risk management and customer experience.

· Monitor trends, collection drops, and propose improvements.

· Drive adoption and optimization of digitization, researching best practices.

· Manage continuous process improvements to meet targets.

· Conduct reviews and propose changes based on market trends and benchmarks.

· Oversee collection efficiency and debtor slippage, guiding preventive actions.

· Train frontline teams and prepare periodic refreshers for stakeholders.

· Handle complaints and inquiries related to credit.

· Monitor KPIs and SLAs.