Coordinator - Group Credit Operations

Analyze BI reports, debtor behaviors, and Group Collection Reports. 

Monitor, provide guidelines, and take preventive actions to minimize debtors. 

Review credit clearances and aging reports to propose initiatives for better recoveries. 

Coordinate credit-related IT/system issues, escalating them to IT when necessary. 

Conduct credit checks on new products and ensure specification confirmations. 

Develop and monitor the credit action plan for collection maximization. 

Authorize credit approvals across Dialog products, adhering to KPIs and SLAs. 

Ensure timely submission of credit control management reports with forecasts. 

Prepare monthly dashboards (Slippage, Collection Efficiency, DSO for TV Retail). 

Finalize and analyze customer reports, coordinating credit actions based on profiles. 

Provide insights to improve credit risk management and customer experience. 

Monitor trends, collection drops, and propose improvements. 

Drive adoption and optimization of digitization, researching best practices. 

Manage continuous process improvements to meet targets. 

Conduct reviews and propose changes based on market trends and benchmarks. 

Oversee collection efficiency and debtor slippage, guiding preventive actions. 

Train frontline teams and prepare periodic refreshers for stakeholders. 

Handle complaints and inquiries related to credit. 

Monitor KPIs and SLAs.