Responsible to provide Key Account Service and Credit Control for high revenue customer base of Dialog Enterprise. Perform aftersales support by managing complaints and inquiries, driving special projects for Enterprise clients, and ensuring uninterrupted services. Promote and transition customers to applications like Bizcare, meeting usage and data accuracy targets. Increase payment processing efficiency by contacting customers about outstanding payments and ensuring timely collection and deposit.
- Follow- up continuously about payments via calls to ensure that the payments are made within the given credit period.
- Deposit collected pay orders in company bank account and submit copy of pay order/invoices/slips to track/document the activities
- Strategize collection activities based on the assigned targets and maximize the number of direct cheques and collection revenue
- Maintain accurate records about customer payment status, payment breakdowns and depositing customer payments the same day
- Visit customers when required and attend to service queries, complains and promoting new services, systems etc.
- Communicate & follow up effectively with credit/sales dept regarding payment issues with customer accounts in a timely manner
- Coordinate customer credit changes with the credit department
- Establish and maintain good working relationships with key customer payment points and maintain loyalty activities
- Ensure KPIs for Customer Satisfaction, Credit Collection, Retention are met consistently
