Quality Assurance Auditor and Process Improvement

Position type: Full-time

Location: Remote job (America, Europe, Middle East, Australia, and Asia)

Reports to: Operations Manager

Department: Operations

Day Translations is a global translation and interpreting company. We help improve worldwide communication through accurate, localized translations, interpretation and outsourcing services, and a wide variety of tailored language solutions for individuals, organizations, and businesses of all sizes.

View our website at: wwww.daytranslations.com

Job Description

We are in search of a professional, kind, hard-working individual to work with us in a long-term and rewarding career as QA Auditor. The ideal person is a creative person who thinks outside the box, is willing to introduce improvements, is self managed and educated on QA methods such as Six Sigma.

This person plays a vital role in the maintenance, establishment and development of Quality Assurance programs, policies, processes and procedures as well as in ensuring client satisfaction and retention.

A Quality Assurance Auditor must be a change agent that will foster a quality-driven culture, promote innovative practices that ensure quality and success, and integrate quality practices and accountability into all activities.

Responsibilities:

• Collaborate with Project Managers to ensure quality, effectiveness, and timeliness, as well as appropriate allocations of our translations process and resources.
• Update linguist profiles, trend analysis, restrictions, recruiting needs, etc.
• Implement, monitor, evaluate and develop quality assurance and quality control activities to ensure quality of products produced by Day Translations.
• Actively maintain and improve awareness of QA processes, policies and procedures through training and documentation management
• Analyze data for trends and make recommendations for process improvement.
• Bringing company strengths and weaknesses to the attention of management. This includes: creating a report on those trends to managements’ attention on a scheduled periodic basis and analyzing, evaluating, improving/developing, and implementing control systems that continually optimize operations or utilize technologies on a worldwide level.
• Maintaining awareness of current industry trends, technology, and developments.
• Handling additional duties and special projects to ensure the business is operating efficiently, effectively, and in compliance with all current regulations.
• Investigate specific client complaints, adverse experiences and operational problems to identify root cause and design corresponding action plans.

Minimum Qualifications:

• Minimum Bachelor’s degree
• Superior written and spoken communication skills in English
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience with ISO 9001 and/or other international standards and regulations
• Experience as QA in regulated industries.
• Exceptional problem solving/critical thinking skills and ability to learn new skills quickly
• Superior organizational and multitasking skills in order to meet commitments and deadlines
• Ability to work under own initiative

Nice to haves:

• Green or black belt Six Sigma Certification or other quality standard
• Fluency in a foreign language